Marlene Horn
Hermitage,MO
Summary
Dynamic professional with extensive experience in customer service and electrical design. Proficient in Revit and AutoCAD, I excel in meticulous project coordination and schedule management, ensuring client satisfaction and compliance with standards. Recognized for my professional demeanor and organizational skills in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Receptionist
Baldwin Automotive
10.2023 - 11.2024
- Greeted incoming customers and provided friendly, efficient front-desk support.
- Scheduled service appointments and coordinated with mechanics to order necessary vehicle parts.
- Handled incoming calls, emails, and text messages, assisting customers with inquiries, comments, and complaints.
- Maintained consistent communication with customers, providing detailed updates about their vehicle before and after service.
Patient Service Representative
OCHC Hermitage Dental Clinic
12.2022 - 02.2023
- Provided customer service to patients, answering questions and concerns.
- Scheduled appointments utilizing Expanse software.
- Updated customer information and completed necessary forms to ensure accuracy and up-to-date records.
- Daily balance cash drawer at closing.
Electrical Designer III
Conway Duncan, LLC
03.2008 - 08.2021
- Assisted electrical and mechanical engineers with the design and documentation of electrical systems for commercial facilities, including power distribution, lighting, control systems, and backup generator integration.
- Implemented design changes to existing electrical systems to meet requirements and efficiency.
- Generated equipment layouts, conduit routing, and lighting layouts with photometric calculations.
- Developed detailed electrical plans, schematics, one-line diagrams, and panel schedules utilizing AutoCAD MEP and Revit.
- Coordinated with project managers, engineers, and other disciplines to ensure designs meet client requirements and code standards.
- Performed load calculations.
- Reviewed submittals and shop drawings and respond to RFIs during the construction phase.
- Site visits and field verification as necessary during construction phases.
Education
Archictural Drafting And Design
Vatterott College
Springfield, MO05-2008
Skills
- Schedule management
- Administrative support
- Time management
- Skilled in Microsoft Office applications
- Professional demeanor
- Revit and AutoCAD proficiency
- Power distribution systems
- Lighting and control system design
- As-built design preparation
- Load calculations
- Fire alarm systems
Timeline
Receptionist
Baldwin Automotive
10.2023 - 11.2024
Patient Service Representative
OCHC Hermitage Dental Clinic
12.2022 - 02.2023
Electrical Designer III
Conway Duncan, LLC
03.2008 - 08.2021
Archictural Drafting And Design
Vatterott College