Marlene Jimenez
Las Vegas,NV
Summary
Known for prioritizing patient care experience and supporting individual needs on personal level. Empathetic liaison between physician and doctor with focus on balancing patient concern with physician caseload. Multitalented, diplomatic communicator of broad-scale announcements to patients with confidence and sensitivity to unique impacts on community members.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Medical Receptionist/Dispatcher
Doctoroo
06.2020 - Current
- Checked 50+ patients in and out of the medical clinic per day, including scheduling appointments, collecting co-pays/deductibles and applying CPT and ICD-10 codes
- Maintained constant communication with medics and drivers to ensure timeliness of service requests
- Coordinated with the supervisor to ensure that all scheduled appointments are timely
- Created and printed out a daily spreadsheet of the next day's scheduled appts for the day-shift dispatcher
- Trained new hires, coached team members that are having trouble working certain task, done one on one training, while providing feedback to upper management
- Verified insurance coverage for all new patients and monitored existing patients' insurance coverage for potential changes
- Monitored 3 screens while answering patient inquiries and transferring calls to the right personnel.
Housekeeping Supervisor
MGM Grand Las Vegas Hotel and Casino
07.2019 - 01.2022
- Staffing: Recruiting, hiring, training, and supervising housekeeping staff
- Scheduling: Preparing schedules and assigning tasks to staff
- Quality control: Conducting inspections and quality control checks to ensure that work meets standards.
Dispatcher/Scheduler
A-1 National Fire
02.2015 - 12.2019
- Great customer service with effective communication skills both verbally and written
- Coordinated and monitored emergency response activity
- Maintained and updated all activity logs and video cameras
- Received and responded to campus emergency telephone calls
- Dispatched technicians to locations in need of service.
Administrative Assistant/Office Manager
Suicide Prevention Hotline
07.2013 - 08.2016
- Handled Insurance's
- Scheduled patients appointments
- Office Maintenance
- Greet and welcome guests in person and on phone; answer and direct inquiries to designated department
- Maintain log books, including sign-in/out logs, front desk expenditures, and calls received
- Knowledgeable in Word and Excel.
Education
High school or equivalent -
Spring Valley High School
Las Vegas, NV01.2013
Skills
- Microsoft word
- Excel
- Quickbooks
- Spreadsheets
- Access
- Customer Service
- Administrative Experience
- Medical Office Experience
- Medical Scheduling
- Insurance Verification
- Medical Records
- Data Entry
- Microsoft Outlook
- Medical Receptionist
- ICD-10
- ICD-9
- Medical office experience
- Organizational skills
- Bilingual
- Communication skills
- Spanish
- Office experience
- Typing
- Windows
- Night audit
- Guest services
- Guest relations
- Analysis skills
- Patient Scheduling
- Hospitality management
- Multitasking skills needed to answer speak and dispatch simultaneously
- Knowledge of MS office and the operation of standard office equipment
- Excellent phone etiquette
- Dealing with Nevada Insurance's
- HIPAA Compliance
Summary
My five years of experience in the healthcare field have equipped me with a robust understanding of medical terminologies and regulations. I possess exceptional skills in utilizing electronic health record systems and am deeply familiar with verifying all Nevada insurances, collecting co-pays, and comprehending deductibles. In addition, my hands-on experience in managing office operations, scheduling, and data entry has empowered me to contribute a compassionate approach to patient care.
Certification
Med Tech Certified
Assessments
- Bookkeeping, Proficient, 01/01/22, Calculating and determining the accuracy of financial data
- Administrative assistant/receptionist, Proficient, 01/01/22, Using basic scheduling and organizational skills in an office setting
Timeline
Lead Medical Receptionist/Dispatcher
Doctoroo
06.2020 - Current
Housekeeping Supervisor
MGM Grand Las Vegas Hotel and Casino
07.2019 - 01.2022
Dispatcher/Scheduler
A-1 National Fire
02.2015 - 12.2019
Administrative Assistant/Office Manager
Suicide Prevention Hotline
07.2013 - 08.2016
High school or equivalent -
Spring Valley High School
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