Marlene Johnson
Riverside,USA
Summary
Dedicated administrative medical assistant professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring over 10 years of relevant work experience to your team.
Overview
8
8
years of professional experience
Work History
Medical Administration Assistant
Loma Linda Medical Center
10.2020 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Received and routed laboratory results to correct clinical staff members.
- Prepared and processed patient referrals and transfer requests.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Answered phone calls and messages for 10-physician 5 medical facility, scheduling appointments, and handling patient inquiries.
Medical Assistant
KAISER PERMANENTE
09.2015 - 05.2020
- Preparing patient for pre op procedures, consent signing, medication information.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Preparing patient for prenatal visits.
- Making future appointments for patients.
- Handling incoming and outgoing calls.
- Preparing telephone calls for provider for patient telephone appointment, medication review, allergies review, patient compliant review.
- Maintain office equipment as needed.
- Assist provider with examinations and procedures, passing instruments.
- Perform patient care functions such as taking. vitals,temperatures, blood pressure, and obtaining specimens
- Providing excellent patient care services.
- Follow up calls to patient after surgery.
- Assist provider in office based procedure, cyst removal, ablations, Iud removal.
- Collecting biopsies and specimens and transporting to lab.
- Called and faxed pharmacies to submit prescriptions and refills.
Education
Certifacate - Medical Assistant
Bryman College
San Bernardino, CA12.2005
High School Diploma -
Ramona High School
Riverside, CA06.2004
Skills
- Spanish- writing and speaking
- EMR Software
- Electronic Charting
- Appointment Scheduling
- Multitasking and Organization
- Attention to Detail
- Workload Management
- Payment Collection and Processing
- Phone and Email Etiquette
Credentials And Licenses
Bryman College San Bernardino CA - Medical Assistant
References
Andrea Yanez, Kaiser LVN, (760) 271-1201, ay9597@yahoo.com, Former co-worker
Diane Hyslop, Kaiser OBGYN lead RN, (951) 233-8441
Lieu VoManager, Kaiser (951) 898-7492, lieu.B.Vo@kp.org, Department Administrator
Timeline
Medical Administration Assistant
Loma Linda Medical Center
10.2020 - Current
Medical Assistant
KAISER PERMANENTE
09.2015 - 05.2020
Certifacate - Medical Assistant
Bryman College
High School Diploma -
Ramona High School
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