Marlene Johnson
Ellwood City,PA
Summary
Hardworking and reliable with long time experience in customer service, multitasking, organized with solid background ability to work within a team.
Overview
50
50
years of professional experience
Work History
Administrative Assistant
People In Need
New Castle, PA
08.2016 - Current
- Provided excellent service and attention to Clients when face-to-face or through phone conversations.
- Scheduling Client Appointments daily
- Keep accurate records for review by State
- Entering Client data
- Ordering and maintaining inventory
- Typing progress reports
- Displayed good telephone etiquette, effectively handling difficult calls.
Sales Coordinator
Cemex USA
Wampum, PA
03.1974 - 04.2012
- Collaborated with VP of Sales to implement processes, identify and correct problems.
- Maintained and entered sales data daily on customers
- Hired, trained new office personnel
- Placed orders and answered customer questions in-person, and over phone to maximize customer service.
- Processed orders received from customers within specified timelines
- Responded to customer inquiries to deliver appropriate information
- Coordinated travel arrangements for sales representatives as needed
Education
Business Office Practices
Garfield Business Institute
Beaver Falls, PASkills
- Administrative Support
- Data Entry
- Transcription of progress reports
- Computer Skills Word Excel
- SAP operating system
- Record keeping
- Filing, Faxing
- Spreadsheet management
Accomplishments
- Outstanding Service Award Quality Performance
- Site Monitoring Success Award
Timeline
Administrative Assistant
People In Need
08.2016 - Current
Sales Coordinator
Cemex USA
03.1974 - 04.2012
Business Office Practices
Garfield Business Institute