Marlene Johnson
Chico,CA
Summary
Knowledgeable administrative and customer service professional well-versed in medical facility operations. Well-organized and resourceful with a positive and upbeat personality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Clinic Registration Rep 3/Patient Referral Coordinator
Enloe Hospital (Primary Care)
08.2022 - 05.2024
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
- Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.
- Implemented time-saving strategies for quicker completion of registration tasks without compromising accuracy or quality of service.
- Determined appropriate appointment type and scheduled each in system.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
- Enhanced patient experience by coordinating timely and efficient referrals to specialists.
- Streamlined referral processes for improved patient satisfaction and reduced wait times.
- Maintained strong relationships with referring physicians, resulting in increased referral volume.
Social Services Assistant
Windsor Chico Creek Care And Rehabilition
09.2009 - 07.2022
- Developed educational materials on various social issues to inform both clients and the broader community about available resources.
- Assisted with the development of policy and procedure documentation, ensuring organizational compliance with regulatory requirements.
- Developed and delivered training sessions for volunteers, increasing their understanding of the social services sector and equipping them to better support clients.
- Contributed to program evaluations by tracking client outcomes and providing feedback on areas for improvement.
- Maintained accurate records of client interactions and progress towards goals, ensuring effective service delivery.
- Assisted case managers in developing personalized care plans for clients, resulting in improved well-being and selfsufficiency.
- Served as a liaison between clients and external agencies, advocating for their needs and promoting effective communication.
- Provided social work services, individual, and family therapy and referrals.
- Coordinated with local government to provide resources to clients.
Staffing Coordinator/ Admissions (Back Up)
Windsor Chico Creek Care And Rehabilition
03.1998 - 10.2008
- Verified payroll, vacation and sick time hours to support accounting processes.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Developed strong relationships with clients, leading to repeat business and long-term partnerships.
- Conducted reference checks and screening of potential candidates to support onboarding process.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Collaborated with unit managers and directors on floor orientation scheduling, establishing and strategizing on departmental staffing needs.
- Filled staffing vacancies and developed schedules to guarantee sufficient shift coverage.
Education
Certificate of Completion -
Online Social Work Course
03.2010
High School Diploma -
Colusa High School
Colusa, CA05.1989
Skills
- Cross-Functional Teamwork
- HIPAA Compliance
- Daily Operations Management
- Patient confidentiality
- Patient Registration
- Documentation skills
- Insurance Verification
- Appointment Scheduling
- Records Management
- Problem-Solving
- Organization
- Positive Attitude
Timeline
Clinic Registration Rep 3/Patient Referral Coordinator
Enloe Hospital (Primary Care)
08.2022 - 05.2024
Social Services Assistant
Windsor Chico Creek Care And Rehabilition
09.2009 - 07.2022
Staffing Coordinator/ Admissions (Back Up)
Windsor Chico Creek Care And Rehabilition
03.1998 - 10.2008
Certificate of Completion -
Online Social Work Course
High School Diploma -
Colusa High School
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