Marlene Juarez
Lancaster,CA
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
10
10
years of professional experience
Work History
HPS Program Supervisor
Family Supportive Housing
03.2021 - Current
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Collaborated with cross-functional teams to develop innovative solutions for complex problems facing the organization or its clients.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Tracked and reported expenses accurately to manage program budgets.
- Analyzed trends and data to inform decision-making and program development.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
NOC Shelter Advocate
Next Door Solutions To Domestic Violence
07.2015 - 11.2023
- Enhanced safety for shelter residents through consistent monitoring of facility access and adherence to established protocols.
- Provided emotional support to clients in crisis situations, utilizing active listening skills and empathetic communication techniques.
- Collaborated with multidisciplinary teams to develop comprehensive case management plans tailored to each client''s unique needs.
- Assisted in the facilitation of support groups, providing a safe environment for clients to share their experiences and build connections with peers.
- Educated clients on their rights and options related to housing, employment, legal matters, and healthcare services.
- Increased awareness of domestic violence issues within the community through participation in outreach events and presentations.
- Facilitated conflict resolution within the shelter environment using effective mediation techniques when disputes arose among residents.
- Assisted clients in obtaining necessary documentation for housing applications, increasing their chances of securing stable living situations.
- Tracked client progress using data management systems and evaluated program effectiveness based on measurable outcomes.
- Advocated on behalf of clients to secure needed services, working collaboratively with partnering agencies and overcoming systemic barriers.
- Supported individuals with legal, physical, or mental health concerns in dealing with routine needs and complex problems.
- Made referrals to appropriate services, following up to confirm patients received access to required care.
Bilingual Instructional Aide
Hollister School District
12.2014 - 01.2020
- Monitored student progress and provided regular feedback to both students and parents.
- Served as a cultural liaison between school staff and non-English speaking families, fostering open communication and understanding.
- Aided teachers in designing and implementing lesson plans to enhance student learning outcomes.
- Supported the development of students'' critical thinking skills by facilitating group activities and discussions.
- Assisted in monitoring student progress, providing feedback to teachers for assessment and improvement strategies.
- Provided one-on-one support for students needing additional assistance, improving their understanding of course material.
Mental Health Technician
Psynergy Programs
01.2014 - 07.2015
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Collaborated with multidisciplinary team members, contributing valuable insights to optimize patient care and outcomes.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Treated clients and families with respect and dignity.
Education
Bachelor of Science - Medical Social Work
California State University - Chico
Chico, CA05.2026
Associate of Arts - Liberal Arts
Gavilan College
Gilroy, CA05.2021
High School Diploma -
Gilroy High School
Gilroy, CA06.2009
Skills
- Staff Development
- Document Management
- Staff Training
- Eligibility Determination
- Expense Tracking
- Project Management
- Staff Evaluation
- Hiring and recruitment knowledge
- Budget Administration
- Attention to Detail
- Interviewing skills
- Written Communication
- Excellent Communication
- Adaptability and Flexibility
- Analytical Thinking
- Reliability
- Client Needs Assessments
- Professionalism
Languages
Spanish
Native or Bilingual
Timeline
HPS Program Supervisor
Family Supportive Housing
03.2021 - Current
NOC Shelter Advocate
Next Door Solutions To Domestic Violence
07.2015 - 11.2023
Bilingual Instructional Aide
Hollister School District
12.2014 - 01.2020
Mental Health Technician
Psynergy Programs
01.2014 - 07.2015
Bachelor of Science - Medical Social Work
California State University - Chico
Associate of Arts - Liberal Arts
Gavilan College
High School Diploma -
Gilroy High School
Similar Profiles
Maya ChristovMaya Christov
Staff Volunteer at Family Supportive HousingStaff Volunteer at Family Supportive Housing
Elizabeth RamirezElizabeth Ramirez
Office Specialist III at In-Home Supportive ServicesOffice Specialist III at In-Home Supportive Services
Justine HowellJustine Howell
Front Desk Admin/ Residential Worker at The Salvation Army Supportive HousingFront Desk Admin/ Residential Worker at The Salvation Army Supportive Housing