Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Marlene Kaup

Summary

Proven Office Manager with a track record of enhancing patient experiences and streamlining operations at Matthew J. Burton, DDS. Expert in office management software and customer service, achieving a harmonious work environment and maintaining meticulous financial records. Skilled in relationship building and account reconciliation, significantly improving office efficiency and patient satisfaction.

Overview

21
21
years of professional experience

Work History

Office Manager

Matthew J. Burton, DDS
11.2007 - 06.2024
  • Handled patient information with discretion, maintaining confidentiality of documents and personnel records.
  • Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.


  • Facilitated smooth communication between employees and employer addressing concerns promptly to maintain harmonious work relationships.
  • Imputed patient and insurance information.
  • Filed claims, signed up and negotiated insurance fee schedules.
  • Created patient schedule for all providers.
  • Daily collections and deposits.

Assistant Manager

Michael Morgan and Sterling Rogers
05.2003 - 11.2007
  • Supervised day-to-day operations to meet performance and patient expectations.
  • Maintained a organized environment to enhance the patient experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Filed, collected and implemented insurance.

Education

High School Diploma -

Widefield High School
Colorado Springs
05-1980

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Clear oral/written communication
  • Billing
  • Scheduling and calendar management
  • Account reconciliation
  • Credit and collections
  • Relationship building
  • Financial accounting
  • Contract negotiations
  • Office management software
  • Computer skills
  • Scheduling and coordinating

Interests

  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Gardening
  • Hiking
  • Camping
  • Music
  • Crafting and DIY Projects
  • Drawing and Painting

Timeline

Office Manager

Matthew J. Burton, DDS
11.2007 - 06.2024

Assistant Manager

Michael Morgan and Sterling Rogers
05.2003 - 11.2007

High School Diploma -

Widefield High School

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Marlene Kaup