Marlene L. Kendall
Willingboro,New Jersey
Summary
Results-driven administrative professional with over 25 years of experience in enhancing operational efficiency and fostering positive relationships among clients, staff, and management. Demonstrates exceptional communication and interpersonal skills, coupled with expertise in complex problem-solving and conflict resolution. Proficient in resource allocation and schedule management, thriving in fast-paced environments while maintaining a detail-oriented approach. Aiming to leverage strong multitasking abilities and sound judgment to contribute to organizational growth and success.
Overview
1
1
Certification
37
37
years of professional experience
Work History
Administrative Assistant 1
Division of Operations/Office of the Assistant Commissioner
11.2022 - Current
- Confidential Assistant to the Assistant Commissioner/Division of Operations
- Assistant to Director’s within the Division of Operations
- Maintain a schedule of appointments and daily activities calendar
- Sort and route incoming correspondence
- Rule 30 Request (County to State Facility Transfer Request)
- Civilian time keeper/TALRS
- Respond to Public Information Inquiries/Email/Telephone Calls
- Answer/Direct family member phone calls
- Type and disseminate related correspondence
- Schedule in-person and TEAMS meetings
- Compile and report institutional Isolated Confinement Quarterly numbers
- Record monthly C.H.A.N.G.E report numbers for inmate grievance numbers (JPay)
- Update and disseminate Inmate Death(s) Report
- County Services, generate payment procurement, type compliance and non-compliance letters based on Municipal and County Jail Inspection Reports
- Created and Maintain spreadsheet of all completed inspections, rule exemptions for County and Municipal facilities
- County Jail and Municipal Police Department Rule Exemptions
- Formulate and Disseminate Approval/Denial letters for Construction projects for Municipal and County Jails
- Mail out Inspection Reports and Compliance Certificates
- County Jail Inspections (on-site) Assure compliance of State Regulations and Codes
- Recording secretary for the NJDOC Board of Trustees
- Maintain a running log (numeric) of requested Institutional Tours for outside agencies
- Assist in Deputy Commissioner’s Office as needed
- ITag (Statewide Inmate Management Application System) proficient
- Compassionate Release Coordinator (back-up)
- Correctional Facilities Security Audit Inspector
- Management Representative (Office of OER Training)
- Recording assistant for the departments MCU Unit (Management Control Unit)
- Supervise and assist secretarial assistants assigned to Division of Operation
Secretarial Assistant 3/Administration/Special Investigation Division
Central Reception and Assignment Facility
Trenton, NJ
05.2017 - 01.2021
- Confidential Assistant to the Administrator and Associate Administrator, Assistant Superintendent and Special Investigation Division
- Maintain a schedule of appointments and daily activities calendar
- Assist with compiling and typing of confidential EED complaints
- Work directly with Human Resources and the Union’s regarding disciplinary actions, decisions and grievances, type final decisions
- Type related correspondence as requested
- Civilian time keeper/TALRS
- Review, sort and route incoming correspondence
- Recording Secretary for Administrator’s Department Head and Union Meetings
- Recording secretary for the Joint Health and Safety Committee
- Recording secretary for NJDOC Board of Trustees
- Inmate Remedy/JPay (Review & Respond)
- CHANGE Report (Review/Input)
- VITS Coordinator (Dept. Volunteers/backup)
- Inmate movie coordinator
- Schedule attorney/ISP/Outside Investigator visits; Inmate Visit Program
- Supervise support staff assigned to the Administrator’s Office
- J-Pay review/response – Collect hand-written request
- Assist with PHEC Releases
Secretarial Assistant 2/Administration/Special Investigation Division
Central Reception & Assignment Facility
Trenton, NJ
06.2007 - 05.2017
- Confidential Assistant to Associate Administrator, Assistant Superintendent and Special Investigation Division
- Maintain a schedule of appointments and daily activities calendar
- Assist with compiling and typing of confidential EED complaints
- Work directly with Human Resources and the Union’s regarding disciplinary actions, decisions and grievances
- Type related correspondence as requested
- Civilian time keeper/TALRS (CRAF & MSCF)
- Review, sort and route incoming correspondence
- Recording Secretary for Administrator’s Department Head and Union Meetings
- Recording secretary for the Joint Health and Safety Committee
- Inmate Remedy Coordinator (backup)
- Assist with CHANGE Report
- VITS Coordinator (Dept. Volunteers/backup)
- Administrative Secretary at MSCF (as needed), supervise coverage for Administrators Office and Assistant Superintendent at MSCF
Secretarial Assistant 1/Custody/Administration
Central Reception & Assignment Facility
Trenton, NJ
02.1996 - 09.2004
- Secretarial Assistant to the Director of Custody Operations
- Civilian Payroll/TALRS
- Main responsibilities are typing, filing, answer incoming phone calls
- Occasionally assist in Administrative Offices
- Generate Disciplinary Actions according to HR 84-17, worked directly with Human Resources on disciplinary appeals (major/minor) and grievances
- Recording Secretary for the Joint Health and Safety Committee
- Type correspondence/memorandums for Food Service Supervisor
Principal Clerk Typist/Personnel/Classification/Maintenance
New Jersey State Prison
Trenton, NJ
09.1989 - 02.1996
- Personnel (Human Resources) receptionist
- Assist with payroll input
- Process P.A.R’s (Performance Assessment Reviews)
- New employee orientation/packages
- Route incoming and outgoing correspondence
- Type correspondence as needed
- Process major and minor disciplinary actions (staff)
- Assistant to the Engineer in Charge of Maintenance
- Responsible for computer input of purchase orders
- Kept running log of incoming orders/complete or partial
- Complete business remits (procurements) for all completed purchase orders; maintain accurate filing systems
Education
Bachelor of Science - Criminal Justice, Criminal Justice Administration
Strayer University
Washington D.CCourse of Study - Executive Secretary, Travel and Conference Planning
Katherine Gibbs Business School
Philadelphia, PACourse of Study - Steno script ABC Shorthand
Ewing Township School for Adult Continuing Community Education
Ewing, NJCourse of Study - General, Business
Pemberton Township High School
Pemberton, NJSkills
- Typewriting
- Speedwriting
- Strong written communication skills
- Heavy calendaring
- Appointment/meeting scheduling
- Oversight of disciplinary procedures
- Proficient in TALRS
- Time point
- Information processing
- Word
- PowerPoint
- Excel
- Electronic calculator
- Filing
- Transcription
- GroupWise
- Sabre
- Trained management representative
- Coordinating disciplinary actions
- Managing grievance processes
- Document preparation
- Data entry
- Record maintenance
- Office administration
- Meeting coordination
- Public relations
- Time management
- Proofreading
- Executive management support
- Professional and mature
- Mail handling
Certification
S.O.R.A Certified/Security Officer Registration Act
References
Available Upon Request
Honors Achievements Affiliations
- Graduated Magna cum Laude
- National Society of Collegiate Scholars Member
Timeline
Administrative Assistant 1
Division of Operations/Office of the Assistant Commissioner
11.2022 - Current
Secretarial Assistant 3/Administration/Special Investigation Division
Central Reception and Assignment Facility
05.2017 - 01.2021
Secretarial Assistant 2/Administration/Special Investigation Division
Central Reception & Assignment Facility
06.2007 - 05.2017
Secretarial Assistant 1/Custody/Administration
Central Reception & Assignment Facility
02.1996 - 09.2004
Principal Clerk Typist/Personnel/Classification/Maintenance
New Jersey State Prison
09.1989 - 02.1996
Bachelor of Science - Criminal Justice, Criminal Justice Administration
Strayer University
Course of Study - Executive Secretary, Travel and Conference Planning
Katherine Gibbs Business School
Course of Study - Steno script ABC Shorthand
Ewing Township School for Adult Continuing Community Education
Course of Study - General, Business
Pemberton Township High School