Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marlene Lome

South El Monte,CA

Summary

Thorough and detailed with strong organization and time management skills. Working effectively in team-oriented or self-motivated environments to achieve established goals. Excellent communication skills and strong commitment to teamwork. Devoted to keeping customers satisfied and loyal.

Overview

5
5
years of professional experience

Work History

Front Desk Agent

Springboard Hospitality
08.2025 - 09.2025
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.

Program Specialist

Harvest English
03.2022 - 07.2025
  • Partnered with program management on recommendations, process improvements and corrective action plans.
  • Created and implemented strategies to obtain funds for program activities.
  • Developed and delivered educational and informational presentations on program initiatives.
  • Gathered statistical data and wrote reports on program outcomes.
  • Delegated tasks to staff and volunteers during daily activities and organized events.
  • Facilitated educational workshops, meetings and conferences associated with program.
  • Evaluated program effectiveness to develop improved methods.
  • Prepared periodic reports, financial statements and records on program activities, progress and status for management.
  • Explained program offerings and requirements to participants and answered related questions.
  • Reviewed applications and documentation independently or in conjunction with supervisor to make decisions pertaining to programs.
  • Developed brochures, newsletters and flyers to create promotional literature for program.
  • Utilized appropriate promotional or marketing methods to recruit program participants, members and volunteers.

Cashier

Yummy Market
06.2021 - 07.2022
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Verified customer age requirement for alcohol or tobacco purchases.

Veterinary Assistant

Banfield Animal Hospital
08.2021 - 02.2022
  • Assisted veterinarians in examining animals.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Obtained information and history from clients to maintain medical charts.
  • Released patients to owners with care directions from veterinary staff.
  • Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
  • Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
  • Trained new veterinary staff on office procedures and requirements.
  • Administered immunizations, blood plasma and other medications to animals as prescribed by veterinarians.
  • Operated radiographic and ultrasound equipment.
  • Restocked and sanitized exam rooms for ample supplies and disease control.
  • Offered every owner exceptional customer service and support as well as top-notch care to each animal.
  • Collected fluids from animals for laboratory testing.
  • Clipped animals' claws and polished teeth to maintain hygiene.
  • Delivered emergency first aid to sick or injured animals.
  • Interpreted lab results for heartworm testing, parasites and skin scrapings.

Replenishment Team Member

Michael's
09.2020 - 12.2020
  • Examined stock and shipment details to verify conformance to vendor requirements.
  • Corrected price tags and signs to match current prices.
  • Bagged, labeled and boxed items to prepare for stocking and customer order fulfillment.
  • Kept sales floor and stockroom neat and clean.
  • Stocked shelves and carried merchandise out to floor so customers could select needed items.
  • Transported received inventory to storage location and organized according to warehouse plan.
  • Put together visually-pleasing displays for regular merchandise and sales promotions.
  • Read orders to verify attributes and quantities of merchandise.

Education

High School Diploma -

Alliance Dr. Olga Mohan High School
Los Angeles, CA
06.2020

Skills

  • Group and Individual Instruction
  • Program Evaluation and Improvements
  • Implementing Client Care Plans
  • Money Management Assistance
  • Microsoft Access
  • Electronic Medical Record Software
  • Collaboration and Teamwork
  • Customer Service
  • Scheduling Proficiency
  • Data Collection and Entry
  • Data Confidentiality

Languages

Spanish
Professional
English
Native or Bilingual

Timeline

Front Desk Agent

Springboard Hospitality
08.2025 - 09.2025

Program Specialist

Harvest English
03.2022 - 07.2025

Veterinary Assistant

Banfield Animal Hospital
08.2021 - 02.2022

Cashier

Yummy Market
06.2021 - 07.2022

Replenishment Team Member

Michael's
09.2020 - 12.2020

High School Diploma -

Alliance Dr. Olga Mohan High School

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