Marlene Lopezcruz
Oceanside,CA
Summary
U.S. Marine veteran with over 4 years of experience in Administrative Manager with a track record of enhancing productivity and efficiency at the United States Marine Corps. Excelled in staff management and office administration, significantly improving operational workflows. Skilled in Microsoft Office Suite and adept at fostering teamwork, consistently met critical deadlines, and maintained high confidentiality standards, ensuring seamless executive support and data management.
Overview
4
4
years of professional experience
Work History
Administrative Manager
United States Marine Corps
01.2021 - 01.2025
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Customer Service Manager
United States Marine Corps
01.2021 - 01.2025
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Education
No Degree - Welding
Veterans In Piping
Camp Pendleton, Ca01.2025
No Degree - CAL OSHA 30-HOUR
Veterans In Piping
Camp Pendleton, CA 10.2024
No Degree - Leadership
Marine Corps University
United States Marine Corp10.2023
High School Diploma -
Woodland High School
Woodland, WA06.2020
Skills
- Office Administration
- Organization and Multitasking
- Office Management
- Staff Management
- Critical Thinking
- Accounting Procedures
- Administrative Support
- Microsoft Office Suite
- Account Reconciliation
- Recordkeeping and Reporting
Timeline
Administrative Manager
United States Marine Corps
01.2021 - 01.2025
Customer Service Manager
United States Marine Corps
01.2021 - 01.2025
No Degree - Welding
Veterans In Piping
No Degree - CAL OSHA 30-HOUR
Veterans In Piping
No Degree - Leadership
Marine Corps University
High School Diploma -
Woodland High School
Similar Profiles
AMANDA CALHOUNAMANDA CALHOUN
Thunderbird Challenge Program - Shift Supervisor at United States Marine Corps, United States MarineThunderbird Challenge Program - Shift Supervisor at United States Marine Corps, United States Marine
Amber ChristophersonAmber Christopherson
Director of Food, Hospitality and Commercial Recreation at United States Marine Corps, Marine Corps Community ServicesDirector of Food, Hospitality and Commercial Recreation at United States Marine Corps, Marine Corps Community Services
ALLEN ELISARAALLEN ELISARA
Postal Operations Manager at United States Marine Corps, Marine CorpsPostal Operations Manager at United States Marine Corps, Marine Corps
MONICA D. STANZIONEMONICA D. STANZIONE
NA at United States Marine Corps, Marine CorpsNA at United States Marine Corps, Marine Corps
Justin SammarcelliJustin Sammarcelli
Infantry Platoon Sergeant at United States Marine CorpsInfantry Platoon Sergeant at United States Marine Corps