Marlene Maciel Marquez
San Antonio,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Performance Manager - Alaska Airlines
Unifi
San Antonio, TX
03.2017 - Current
- Established positive rapport with customers, managers and customer service team members to maintain a positive and successful work environment
- Assisted customers with ticket purchases, trip planning, pricing and scheduling
- Provided day-to-day leadership to cultivate an environment that exemplified company values
- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
- Developed performance metrics and monitored progress towards meeting goals.
Coaching Assistant
Northeast ISD
San Antonio, TX
08.2022 - 10.2022
- Assisted coaches in planning and organizing practice sessions.
- Provided support to players by helping them improve their individual skills.
- Organized sports equipment for practices and games.
- Attended team meetings, took notes, and followed instructions from coaches.
- Helped athletes develop mental toughness through motivation techniques such as goal setting and visualization exercises.
- Created drills designed to help enhance speed, agility, coordination and strength.
Housekeeping Supervisor
Hilton Garden Inn Hotel
San Antonio
08.2016 - 03.2017
- Supervised and supported housekeeping personnel to maximize quality of service and performance
- Checked inventory for required supplies and made lists for needed cleaning products
- Sanitized and cleaned sinks, mirrors, toilets and showers
- Collaborated with the front desk to respond promptly to guest requests and promote positive experience
- Practiced safe work habits and wore protective safety equipment.
Line Cook
Taco Cabana
San Antonio
06.2014 - 08.2016
- Restocked food items throughout shifts to prepare necessary ingredients for cooking and timely service
- Kept stations stocked and ready for use to maximize productivity
- Prepared dishes in a fast-paced environment working with teammates to maintain a high customer satisfaction rate
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
Education
Bachelor of General Studies -
Texas A&M University
12.2023
Associate of Arts - Kinesiology
San Antonio College
08.2019
Skills
- Workflow Management
- Policy Enforcement
- Problem-Solving
- Leading Team Meetings
- Issue Resolution
- Time Management
- Customer Service
- Coaching and Mentoring
- Performance Analysis
- Attention to Detail
- Client Relationship Management
- Team building
Languages
Spanish
Full Professional
Timeline
Coaching Assistant
Northeast ISD
08.2022 - 10.2022
Performance Manager - Alaska Airlines
Unifi
03.2017 - Current
Housekeeping Supervisor
Hilton Garden Inn Hotel
08.2016 - 03.2017
Line Cook
Taco Cabana
06.2014 - 08.2016
Bachelor of General Studies -
Texas A&M University
Associate of Arts - Kinesiology
San Antonio College