Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marlene Maddox

BEGGS,OK

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Weekend Driver Manager

John Christner Trucking
10.2021 - Current


  • Developed and maintained long-term, positive relationships with 170 - 210 assigned drivers to enhance morale and productivity
  • Addressed driver communications and provided required data to drivers
  • Assisted drivers with electronic logs using Geo Tab and Omnitracs
  • Coordinated with drivers to organize timely pickup and delivery
  • Counseled drivers on violations of company policy or service standards to improve performance

Weekend Operations Customer Service Representative

John Christner Trucking
06.2020 - 10.2021


  • Scheduled pickup and delivery appointments, resolved shipper and receiver issues
  • Entered and updated loads using AS400
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Cross-trained and backed up other customer service representatives
  • Promptly responded to inquiries and requests from established customers
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Utilized customer service software to manage interactions and track customer satisfaction

Night Dispatcher/Logistics Support

John Christner Trucking
05.2017 - 06.2020


  • Tracking, dispatching, and assisting with broker issues that arose to include, pickup and delivery appointments, and any other opportunities to assist
  • Issued cash advances and temporary fuel cards
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns
  • Communicated with drivers and personnel to coordinate timely delivery

OTR Commercial Truck Team Driver

John Christner Trucking
06.2011 - 05.2017


  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Maintained daily, legible DOT log book and using electronic logs
  • Conferred with dispatch to relay loads ensuring customer commitments

Education

United States Truck Driving School
Wheat Ridge, CO
2006

Skills

  • Operational Efficiency
  • Driver Management
  • Delivery and Shipping
  • DOT Standards
  • Customer Service
  • Fleet Dispatching
  • Delivery Scheduling
  • Performance Monitor
  • Transportation Activity Management
  • Safety Procedures
  • Route Optimization

Timeline

Weekend Driver Manager

John Christner Trucking
10.2021 - Current

Weekend Operations Customer Service Representative

John Christner Trucking
06.2020 - 10.2021

Night Dispatcher/Logistics Support

John Christner Trucking
05.2017 - 06.2020

OTR Commercial Truck Team Driver

John Christner Trucking
06.2011 - 05.2017

United States Truck Driving School
Marlene Maddox