Marleene Mann

• Supervised front end operations ensuring efficient customer service and checkout processes.
• Trained and mentored team members on customer interaction and cash handling procedures.
• Coordinated scheduling to maintain adequate staff coverage during peak hours.
• Managed inventory levels for front end supplies, ensuring timely replenishment.
• Monitored cash register operations to ensure accuracy and compliance with policies.
• Managed customer complaints and rectified issues to complete satisfaction.
• Managed cash flow of store, including cashier operations, bookkeeping, and security.
• Resolved technical issues related to the front end development process.
• Created and optimized employee schedules for shift coverage.
• Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
• Collaborated with security staff and law enforcement on shoplifting and vandalism response.

• Manage store readiness activities involved with new store openings,franchise transfers, store remodels, acquisitions and auditing.
• communicate, coordinate, and verify efforts with key stakeholders associated with noted activities, to include Market Managers,field consultants, SSC, Field sales Merchandisers, Development Teams and other Zone staff.
• Build and manage back office ordering system, place order for first time fulfillment.
• Acquire outside staffing to complete store product placement.

• Managed daily operations across multiple store locations efficiently.
• Supervised staff performance and provided ongoing training and support.
• Developed and implemented effective inventory management strategies.
• Coordinated store promotions and marketing initiatives to boost sales.
• Analyzed sales data to identify trends and improve operational processes.
• Performed weekly reviews of all store employees' job performances; provided constructive feedback when needed.
• Investigated discrepancies in sales records or inventory counts; took appropriate steps towards rectifying any errors found.
• Collaborated with vendors to negotiate pricing and secure new products for stores.
• Scheduled shifts for all employees across multiple locations based on projected demand patterns.

• Managed daily office operations and workflow at LMF Flooring.
• Oversaw inventory management and ordering of flooring supplies.
• Developed and maintained filing systems for project documentation.
• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
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Managed Billing, payroll, and receiving efficiently.

• Supervised customer service team to ensure high-quality support.
• Trained new staff on company policies and procedures.
• Managed workflow efficiently within a fast-paced environment while maintaining high standards of accuracy and quality control.
• Prevented key account losses by researching discrepancies and correcting problems.