Marlene Marquez
Cartersville,GA
Summary
Resourceful, proactive, and dynamic customer service professional with over 10 years of diverse experience across staffing, retail, caregiving, technical support, and merchandising. Adept at handling complex tasks and addressing customer needs in fast-paced, high-demand environments while maintaining professionalism. Known for leadership abilities, consistently exceeding performance targets, and fostering long-term customer relationships. Bilingual in English and Spanish, with a proven ability to engage with diverse populations and enhance service delivery.
Overview
12
12
years of professional experience
Work History
Payroll Assistant
Tergo LLC
Cartersville, Georgia
05.2025 - 10.2026
- Reviewed timecards and corrected payroll discrepancies before processing
- Processed Tergo LLC payroll data for hourly and salaried employees using ADP
- Answered employee questions about pay, deductions
- Weekly clean up at the auto-shop
- Restocked on materials as needed
Staffing Specialist
PSA
Cartersville, GA
04.2022 - 02.2025
- Manage daily office operations, including opening and closing the office, ensuring smooth transitions, and maintaining accurate record-keeping and filing.
- Worked remotely for over 8 months, demonstrating strong time management, organization, and the ability to work independently in a home-based environment.
- Handle 70+ inbound calls daily, providing prompt, professional responses to client and candidate inquiries while resolving issues efficiently, and initiate 25+ outbound calls to potential clients to drive sales and business development efforts.
- Act as a liaison between staff and management, addressing employee concerns and promoting retention, while collaborating with sales teams to meet client staffing needs and identify new business opportunities.
- Post job openings and source candidates via Indeed and internal recruitment tools (both in-person and virtual), while updating candidate profiles using ATS platforms like Avionté, TempWorks, and Hubspot to ensure accuracy and compliance.
- Oversee payroll documentation, verifying work hours and submitting timesheets to HR for processing.
- Conduct in-depth candidate screenings, including virtual and in-person interviews, e-verification, and background checks, ensuring legal and company compliance.
Sales Merchandiser
Anderson Merchandise
Cartersville, GA
06.2019 - 02.2022
- Managed and tracked over 50 daily sales activities, ensuring all data was updated in the company system for future reference and decision-making.
- Developed strong, professional relationships with clients, driving repeat sales and maintaining client satisfaction through personalized service.
- Consistently exceeded sales targets by addressing client needs promptly, recommending personalized solutions, and maintaining high-quality customer service standards.
- Handled customer inquiries, updated accounts, and managed day-to-day operations to ensure smooth workflow and uninterrupted service.
- Took initiative to solve customer issues independently, ensuring minimal disruption to client service and maintaining a positive company image.
- Collaborated with the sales team to strategize and meet collective goals, enhancing overall service delivery and contributing to a supportive team environment.
Pawn Broker
Cartersville Pawn & Shop
Cartersville, GA
04.2017 - 05.2019
- Assisted in store operations including opening and closing, ensuring accurate cash handling and smooth transitions throughout the day.
- Managed inventory, performing regular checks, organizing, labeling, and updating merchandise for display and sale.
- Provided customers with information regarding pawn accounts, product information, and service inquiries, ensuring customer satisfaction and promoting store sales.
- Maintained daily sales reports for over 50 items, adjusting prices based on market trends and customer demand.
- Efficiently processed cash transactions, ensuring accuracy and proper documentation of purchases and sales.
Technical Support Specialist
Momentum Telecom
Cartersville, GA
12.2014 - 04.2017
- Delivered clear, step-by-step technical support to customers, effectively troubleshooting issues and providing practical solutions.
- Escalated complex issues to specialized departments, ensuring customers were informed and their concerns were addressed promptly.
- Proactively maintained internal systems by performing diagnostic tests, identifying issues, and resolving potential problems before they impacted customers.
- Handled customer payments through the company's billing system, ensuring accurate processing and timely resolution of billing-related concerns.
- Scheduled and confirmed service appointments, ensuring customers were informed of status updates and case resolutions.
Education
Woodland High School
Cartersville, GA01-2012
Skills
- Client Relationship Management (CRM)
- Staffing & Recruitment
- Problem Solving
- Multitasking & Time Management
- Timesheet Management
- Sales & Business Development
- Bilingual: English and Spanish
- Technical Proficiency: Familiar with CRM platforms, ATS systems, Microsoft Office (Excel, Outlook, Word), Avionté, TempWorks, Hubspot and Timestation
- Leadership & Team Collaboration
- ADP payroll
- Confidentiality
- Direct deposit setup
Timeline
Payroll Assistant
Tergo LLC
05.2025 - 10.2026
Staffing Specialist
PSA
04.2022 - 02.2025
Sales Merchandiser
Anderson Merchandise
06.2019 - 02.2022
Pawn Broker
Cartersville Pawn & Shop
04.2017 - 05.2019
Technical Support Specialist
Momentum Telecom
12.2014 - 04.2017
Woodland High School