Marlene Martinez
New York,NY
Summary
Positive and upbeat with excellent communication skills. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Manhattan Orthopedic & Sports Medicine Group
Manhattan, NY
02.2022 - 07.2022
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained pre- and post-treatment vital signs and weight.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Prepared initial patient charts for admission.
Customer Service Representative
New Tech Global
Santo Domingo, Domincan Republic
01.2016 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Dental Assistant
Hilltop Family Dental
02.2013 - 04.2014
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Sterilized rooms and prepped equipment and instruments for 15 procedures daily.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
Sales Associate
Global Marketing & Sales
Queens Village, NY
08.2007 - 05.2008
- Created engaging content.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Organized contacts and orchestrated innovative marketing campaigns to boost awareness, engagement and sales.
- Compiled product, market and customer data to generate informed sales and profit projections.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
Education
Doctor’s - Medicine (Pre-Medicine)
Hospital Antonio Musa
Domican RepublicCertification - Medical Assisting
Drake College of Business
Newark, NJ06.2012
Medical Office Technology Medical Terminology, Medical Keyboarding, EKG, Vital Signs, Administering Injections, Phlebotomy Billing (Med Soft), Coding (ICD/CPT), Office Procedure - Medical Assisting
Everest Institute
2011
Doctor - Medicine (Pre-Medicine)
Universidad Central Del Este
Dominican Republic2006
Skills
- Organized, self-motivator, attentive to details, patient, great with computers, able to use Microsoft Word, Excel, and Power Point Good People Person
- References available upon request
- Policy and Program Development
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Assistant
Manhattan Orthopedic & Sports Medicine Group
02.2022 - 07.2022
Customer Service Representative
New Tech Global
01.2016 - 01.2022
Dental Assistant
Hilltop Family Dental
02.2013 - 04.2014
Sales Associate
Global Marketing & Sales
08.2007 - 05.2008
Doctor’s - Medicine (Pre-Medicine)
Hospital Antonio Musa
Certification - Medical Assisting
Drake College of Business
Medical Office Technology Medical Terminology, Medical Keyboarding, EKG, Vital Signs, Administering Injections, Phlebotomy Billing (Med Soft), Coding (ICD/CPT), Office Procedure - Medical Assisting
Everest Institute
Doctor - Medicine (Pre-Medicine)
Universidad Central Del Este
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