Marlene Mata
Ashburn,VA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Front Desk
Ronald Ray DDS P.C.
Ashburn, VA
09.2020 - 01.2024
- Greeted visitors to provide information and direct to appropriate personnel.
- Completed basic bookkeeping and document filing.
- Negotiated contracts with insurers on behalf of the dental practice in order to maximize reimbursement rates.
- Tracked overdue payments from insurance companies to ensure prompt reimbursement.
- Responded promptly to inquiries from patients, providers, and insurers regarding claim status.
- Processed requests for pre-authorization of treatments from providers on behalf of patients.
- Resolved any discrepancies between patient billing statements and insurance reimbursements.
- Performed insurance verification, pre-certification and pre-authorization.
- Generated monthly reports detailing the number of claims processed by provider and insurer.
- Assisted patients in understanding their benefits packages, including co-payments, deductibles.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Corresponded with patients, providers, and insurance companies to ensure timely processing of claims.
- Collected, posted and managed patient account payments.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
- Reconciled daily deposits against expected collections from insurance companies.
- Processed insurance claims and submitted them electronically to the appropriate payer.
- Submitted claims to insurance companies.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Front Desk Receptionist
Sterling Dental Care
Ashburn, VA
08.2017 - 09.2020
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Assisted with scheduling appointments.
- Greeted pts warmly and made them feel welcome.
- Responded to inquiries requests made, by phone or via email.
- Verified insurances.
- Laid out dental instruments and equipment before procedures.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Educated patients on treatment procedures and post-procedure home care.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Education
High School Diploma -
James Wood High School
Winchester, VA06-2016
Skills
- Problem-Solving Skills
- Transaction Processing
- Bookkeeping
- Fluent in English and Spanish
- Administrative Skills
- Customer Service
- Front Desk Management
Timeline
Front Desk
Ronald Ray DDS P.C.
09.2020 - 01.2024
Front Desk Receptionist
Sterling Dental Care
08.2017 - 09.2020
High School Diploma -
James Wood High School
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