Marlene Mendez
Houston
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Compassionate Case Manager experienced in tumultuous situations. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Case Manager
Houston Methodist Baytown Hospital
11.2018 - Current
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Registered Nurse
Houston Methodist Baytown Hospital
09.2011 - Current
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Managed care from admission to discharge.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Organized and managed care of patients undergoing various therapies and procedures.
Registered Nurse
St Elizabeth Hospital Medical Center
08.2009 - 09.2011
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Organized and managed care of patients undergoing various therapies and procedures.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
Education
Bachelor of Science - Nursing
University of Texas Arlington
Arlington, TX05.2024
Associate of Science - Nursing
Lee College
Baytown, TX08.2009
Skills
- Shared Governance
- Emotional Awareness
- Progress Evaluation
- Medical Records Management
- Utilization Management
- Community Resources
- Determine Medical Necessity
- Case Planning and Management
- Client Empowerment
- Utilization Criteria
- Interdisciplinary Collaboration
- Hospice and Palliative Care
Certification
- Commission for Case Manager Certification
Languages
Spanish
Native or Bilingual
Timeline
Case Manager
Houston Methodist Baytown Hospital
11.2018 - Current
Registered Nurse
Houston Methodist Baytown Hospital
09.2011 - Current
Registered Nurse
St Elizabeth Hospital Medical Center
08.2009 - 09.2011
Bachelor of Science - Nursing
University of Texas Arlington
Associate of Science - Nursing
Lee College
- Commission for Case Manager Certification
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