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Marlene Miller

North Canton,OH

Summary

Event specialist with 13 years of experience across various companies, demonstrating expertise in planning and executing successful events. Proven track record in grocery shopping and delivery services, including roles with Grub Hub and Shipt. Strong organizational skills and ability to manage multiple tasks efficiently. Committed to delivering high-quality service and enhancing customer satisfaction.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

express team member /customer service/cashier

Meijer
03.2024 - 08.2025
  • Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
  • Collaborated with team members to maintain store organization and cleanliness, enhancing shopping experience.
  • Operated cash register efficiently, processing transactions accurately and quickly.
  • Trained new staff on operational procedures, fostering a knowledgeable and efficient workforce.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Monitored and verified merchandise for proper prices and labels.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Boosted team morale and productivity with recognition programs and constructive feedback.
  • Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
  • Improved customer satisfaction by quickly helping each person find desired items.
  • Fostered positive work environment, leading by example and offering support to team members as needed.
  • Assisted in inventory management to prevent stock shortages and overages.
  • Increased sales through effective product placements and persuasive communication skills.
  • Achieved high level of customer service with thorough product knowledge and attentive assistance.
  • Ensured compliance with health and safety regulations, conducting regular checks and staff training.
  • Coordinated with suppliers to ensure timely delivery of products and resolve any discrepancies.
  • Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Collected, arranged, and input information into database system.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Resolved customer inquiries and concerns to enhance satisfaction and loyalty.
  • Maintained accurate cash drawer balances through diligent record-keeping practices.
  • Trained new staff on operational procedures and customer service best practices.
  • Collaborated with team members to streamline checkout processes, reducing wait times.
  • Monitored inventory levels and assisted in product restocking to ensure availability.
  • Managed escalated customer complaints, ensuring timely resolution and maintaining store reputation.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Collaborated with team members to maintain smooth operations during peak hours.
  • Collaborated with team members to streamline checkout processes, reducing average customer wait time.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
  • Enhanced customer experience by providing prompt and accurate transactions.
  • Promoted store loyalty programs to customers to enhance engagement and repeat business.
  • Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
  • Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
  • Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
  • Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
  • Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.
  • Assisted in creation of promotional displays, attracting customer attention and boosting sales.
  • Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Set up new sales displays each week with fresh merchandise.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

cashier supervisor /customer service

marcs
03.2022 - 03.2024
  • I worked in very fast paced grocery close outs.
  • Supervised daily cash management, ensuring accuracy in transactions and balancing registers.
  • Trained and mentored new cashiers on customer service protocols and operational procedures.
  • Implemented process improvements to enhance checkout efficiency and reduce customer wait times.
  • Monitored staff performance, providing constructive feedback to improve service quality and teamwork.
  • Resolved customer inquiries and complaints effectively, maintaining high levels of satisfaction.
  • Coordinated scheduling for cashier team, optimizing coverage during peak hours to enhance service delivery.
  • Built positive relationships with customers to increase repeat business.
  • Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
  • Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Optimized store performance by coordinating with other department supervisors to ensure seamless communication and teamwork.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Achieved high levels of accuracy in cash management through meticulous record-keeping and timely bank deposits.
  • Increased cashier efficiency through hands-on coaching sessions focused on improving speed, accuracy, and customer interactions.
  • Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution.
  • Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
  • Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Monitored areas for security issues and safety hazards.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.

Cashier

Walmart
2007 - 2008
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Maintained cash drawer accountability, ensuring balanced registers at end of shifts.
  • Assisted customers with inquiries, providing exceptional service and resolving issues promptly.
  • Collaborated with team members to streamline checkout procedures and enhance customer experience.
  • Greeted customers entering store and responded promptly to customer needs.
  • Ensured compliance with store policies while promoting a positive shopping environment for customers.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Enhanced shopping experience, provided product information and location assistance.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Reduced processing errors by meticulously following transaction procedures.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Increased sales of promotional items by informing customers about current offers.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

hair stylist /manager

smart style
05.2003 - 11.2006
  • Delivered personalized consultations to assess client preferences and needs. Provided professional hair styling services as a licensed beautician, ensuring client satisfaction.

Education

Diploma - undefined

Glenoak
01.1980

Skills

  • Cash handling and customer service
  • Food industry expertise
  • Sanitation and upkeep skills
  • Fuel station operations

Certification

  • Bcosmetology
  • Ohio state cosmetology
  • 1980
  • This was not renewed due to my health at the time but i am able to work with dogs i love animals i have a Zuchon

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More information

  • Veteran status: Not answered
  • Level of experience: Not answered
  • Highest degree earned: Not answered
  • Industry: Not answered

Timeline

express team member /customer service/cashier

Meijer
03.2024 - 08.2025

cashier supervisor /customer service

marcs
03.2022 - 03.2024

hair stylist /manager

smart style
05.2003 - 11.2006

Diploma - undefined

Glenoak

Cashier

Walmart
2007 - 2008

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Marlene Miller