Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marlene Montanez

Laredo

Summary

Proven Manager at McDonald's, adept in enhancing customer satisfaction and streamlining operations. Excelled in customer service excellence and POS system operations, significantly improving service delivery. Demonstrates exceptional work ethic, empathy, and leadership, ensuring a professional and efficient environment.

Overview

9
9
years of professional experience

Work History

Cashier

Burlington
08.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Manager

McDonald's
08.2015 - 10.2024
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.

Education

High School Diploma -

J. W. Nixon High School
Laredo, TX
06.2015

Medical Assistant -

South Texas Training Center
Laredo, TX
11.2024

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Customer service excellence
  • POS system operations
  • POS systems
  • ID verification
  • Daily reporting
  • Order verification

Languages

English
Spanish

Timeline

Cashier

Burlington
08.2024 - Current

Manager

McDonald's
08.2015 - 10.2024

High School Diploma -

J. W. Nixon High School

Medical Assistant -

South Texas Training Center

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Marlene Montanez