Marlene Montesino

Cashier Team Lead

Compass Group USA

01.2012 - Current

Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Assisted customers by answering questions and fulfilling requests.
Communicated with customers and team members to solve problems.
Processed both cash and card purchases and returns.
Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Developed strong relationships with repeat customers through friendly service interactions.
Trained team members on cash register operation and cash handling.
Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Operated POS cash register and equipment to collect payments.
Increased customer loyalty and retention.
Monitored areas for security issues and safety hazards.
Performed cash, card, and check transactions to complete customer purchases.
Processed refunds and exchanges in accordance with company policy.
Worked with floor team and managers to meet wide range of customer needs.
Learned duties for various positions and provided backup at key times.