Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marlene Muñoz

Sealy ,Texas

Summary

Proven leader and effective decision-maker, excelled at Wendy's Fast Food by enhancing team performance and customer satisfaction. Skilled in cash handling and fostering a collaborative team environment, demonstrated through mentoring and training initiatives. Achieved significant improvements in operational efficiency and service quality, showcasing a strong customer service focus and leadership capability.

Professional warehouse associate with experience in order fulfillment and inventory management. Skilled in maintaining accuracy, efficiency, and safety in high-paced environments. Strong focus on teamwork and adaptable to changing demands. Known for reliability, attention to detail, and effective communication.

Overview

6
6
years of professional experience

Work History

Shift Manager

Wendys Fast Food
08.2023 - 08.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.

Kitchen and Cashier

Wendys Fast Food
04.2023 - 08.2024
  • Assisted customers with transactions, enhancing their purchasing experience.
  • Maintained cleanliness of checkout areas to ensure a welcoming environment.
  • Improved efficiency by accurately scanning and bagging items.
  • Resolved customer inquiries promptly to ensure satisfaction.
  • Balanced cash drawer at end of each shift, ensuring accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Breakpack Order Filler and DA

Walmart Distribution Center
04.2021 - 06.2022
  • Organized breakpack materials to ensure efficient order fulfillment.
  • Improved order accuracy by diligently checking items against packing lists.
  • Enhanced warehouse organization with precise labeling of products.
  • Maintained clean work area, contributing to safer and more efficient operations.
  • Packed orders for timely distribution to meet customer expectations.

Cashier

Mcdonald’s
02.2019 - 03.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Kitchen Staff Member

Mcdonald’s
07.2018 - 02.2019
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Enhanced customer satisfaction with timely meal preparation and consistent quality.

Education

Diploma -

Sealy High School
Sealy, TX
06.2020

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Punctual and reliable
  • Mentoring and coaching
  • Team collaboration and leadership
  • Product assembly

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Shift Manager

Wendys Fast Food
08.2023 - 08.2024

Kitchen and Cashier

Wendys Fast Food
04.2023 - 08.2024

Breakpack Order Filler and DA

Walmart Distribution Center
04.2021 - 06.2022

Cashier

Mcdonald’s
02.2019 - 03.2020

Kitchen Staff Member

Mcdonald’s
07.2018 - 02.2019

Diploma -

Sealy High School

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Marlene Muñoz