Marlene M. Whiteside
Knightdale,USA
Summary
Accomplished Sales Professional and Sr. Project Manager with a proven track record at Nuance Communications, adept at driving significant business development and client relationship building. Expert in utilizing Smartsheet and Salesforce, I achieved 165% of sales goals through strategic account development and effective lead generation. Renowned for exceptional project management and sales expertise, consistently delivering on complex, high-value projects.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Professional, Licensed Agent
Globe Life Family Heritage Division
, NC
11.2024 - Current
- Developed and implemented sales strategies to increase customer base and boost revenue.
- Generated leads through cold-calling and networking.
- Utilized CRM software to track customer interactions and monitor progress toward goals.
- Prepared presentations and conducted demos of products or services for potential buyers.
Sr. Project Manager, Contract at Cloud Software Group (formerly Citrix)
Insight Global
Boca Raton, USA
03.2023 - 10.2023
- Managed Cross Functional projects with multiple workstreams and dependencies that are across IT and Sales Operations/Sales Support and Sales Enablement
- Skilled at prioritizing and aligning work with the company mission
- Utilized a RAID Log and developed the project plan
- Comfortable in fast paced enterprise global environment and driving outcomes
- Used Smartsheet, Google Suite and Jira
Sr. Project Manager
iCIMS
Remote, USA
12.2021 - 11.2022
- Managed various Professional Services Implementation projects, oversee project team members, and facilitate change management within the client’s organization
- Project management expertise for plans, resources, schedule, budget & scope
- Conducted risk mitigation with the client project team
- Ensured business is conducted with integrity and aligns with policies, procedures, and core competencies
- Global Project Management Processes/Project Control expertise
- Skilled using the following: MS Office Suite, Smartsheet, Salesforce, ServiceNow & Jira
Project Manager
UKG or Ultimate Kronos Group (formerly Ultimate Software)
Weston, USA
10.2018 - 09.2021
- Responsible for planning, managing and implementation of projects for the Technology, Innovation and Enablement team such as: SVN to Git for BI & Integrations, Customer Driven Innovations, Delivery Transformation and Assured Stability
- Collaborated with multiple departments across the organization
- Built and maintained relationship with various teams like: Problem Management, Foundations, HCM, DevEx, Marketing, Learning, Communications, Product, Services and Cloud Infrastructure
- Provided visibility and reporting for both tactical and strategic business initiatives
- Met regularly with key stakeholders to ensure readiness for the various enhancements and product offering provided by the customs development team
- Facilitated resolution of project risks and issues and controls and monitors the projects to completion by holding lessons learned sessions
- Lead an initiative to improve SalesForce (SFDC) workflows for the software engineering organization
- Skilled using the following: GSuite(2019), Smartsheet, Slack, SalesForce, Clarizen, Jira, & Aha!
Program Manager
Nuance Communications
Sunrise, USA
01.2016 - 08.2018
- Company Overview: Sunrise, FL
- Provided cross-team collaboration, met defined commitments for product offerings
- Articulated and mitigated program risks across several portfolios for OmniPage, PowerPDF, Equitrac, Output Manager, Autostore, Safecom and eCopy
- Ensured that Waterfall, Hybrid and Agile projects were aligned with program goals and objectives and articulated when product offering projects were at risk
- Managed complex, highly visible, cross organizational projects worth over a total of $150 million, originally starting with the $80 million print portfolio
- Demonstrated expertise in project initiation, governance, on-boarding and program structure
- Skilled using the following: MS Office 365/Project, Smartsheet, SalesForce & Aha!
- Sunrise, FL
Channel Inside Sales Representative
Nuance Communications
Sunrise, USA
01.2010 - 12.2015
- Company Overview: Sunrise, FL
- Established and managed multi-level relationships within customer and partner organizations
- Provided Equitrac, Output Manager, Autostore, Safecom and eCopy solution configurations and quotes to channel partners
- In 2015, was the Top Inside Sales Representative, by achieving 165% of goal
- In 2013, Territory grew from the Southwest to North America, quadrupling in size
- In 2012, the Sales team achieved 118% of goal for the sales channel, breaking company records
- Sunrise, FL
Education
Master’s Certificate - Project Management
George Washington University
BA - Theology
University of Notre Dame
Skills
- Client presentations
- Business development
- Cold calling
- Upselling and cross selling
- Territory management
- Sales expertise
- Objection handling
- Lead generation
- Relationship building
- Account development
Certification
- SAFe Lead Agilist training, Skillbook
- UKG T&I Advisory Board, Community Board Member, 01/01/20 - 12/31/21
- Scrum Alliance Certified Scrum Master (CSM)
- Project Management Institute Certified Project Management Professional (PMP), Current
- NC Licensed Health Insurance Agent, Current
Timeline
Sales Professional, Licensed Agent
Globe Life Family Heritage Division
11.2024 - Current
Sr. Project Manager, Contract at Cloud Software Group (formerly Citrix)
Insight Global
03.2023 - 10.2023
Sr. Project Manager
iCIMS
12.2021 - 11.2022
Project Manager
UKG or Ultimate Kronos Group (formerly Ultimate Software)
10.2018 - 09.2021
Program Manager
Nuance Communications
01.2016 - 08.2018
Channel Inside Sales Representative
Nuance Communications
01.2010 - 12.2015
- SAFe Lead Agilist training, Skillbook
- UKG T&I Advisory Board, Community Board Member, 01/01/20 - 12/31/21
- Scrum Alliance Certified Scrum Master (CSM)
- Project Management Institute Certified Project Management Professional (PMP), Current
- NC Licensed Health Insurance Agent, Current
Master’s Certificate - Project Management
George Washington University
BA - Theology
University of Notre Dame
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