Marlene OConnor
Abington,MA
Overview
19
19
years of professional experience
Work History
Showroom Manager
Republics Collection
07.2005 - 05.2024
- I started as a sales person was promoted to Manager.
- worked with contractors and manufacturer representatives to remodel and redesign the first location in Weymouth
- Oversaw the closing of this location when it was determined it was too small.
- Worked with contractors, a design company and manufacturers to totally renovate a larger facility in Weymouth. It is now a 5000 square foot beautifully presented Showroom.
- Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
- Collaborated with company leadership on strategic planning initiatives to optimize profitability and long-term success of the showroom.
- Increased showroom sales by implementing effective visual merchandising strategies and product displays.
- Generated personal sales by serving my customers according to their needs and to their satisfaction..
- Boosted customer satisfaction ratings through attentive service, addressing concerns promptly, and resolving issues effectively.
- Developed strong relationships with vendors, negotiating favorable terms and securing exclusive product lines for the showroom.
- Trained and mentored sales staff to improve their product knowledge and enhance customer service skills.
- Drove business growth by actively seeking new opportunities for partnerships and collaborations within the industry.
- Coordinated special events and promotions to showcase new products and drive sales growth.
- Provided prompt, courteous service to every individual entering showroom.
Education
High School Diploma -
Quincy High School
Quincy, MA06-1974
Skills
My skill set is the servant model and all it implies I have homeschooled my children, volunteered and worked in a variety of venues over the years What I have learned and do is to treat others with respect and kindness In a bushiness setting to have a professional demeanor with appropriate boundaries while conveying a genuine desire to service the client I know the importance of listening to the requests the customer and to do my best to provide what is needed to benefit of the customer and the my company When issues arise to attend to them calmly and quickly to resolve The team I hired and trained all maintained the standard of service as well as having convivial environment to work in I have respect for and have enjoyment in my employees and my employers
Timeline
Showroom Manager
Republics Collection
07.2005 - 05.2024
High School Diploma -
Quincy High School
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