Summary
Work History
Education
Skills
Self improvement
Timeline
Generic
Marlene O'Handly

Marlene O'Handly

Lancaster,PA

Summary

Dynamic professional with a proven track record at York County Conservation Society, excelling in customer relations and digital tool proficiency. Known for fostering positive guest experiences and streamlining operations, I bring a blend of critical thinking and teamwork skills, significantly enhancing team efficiency and visitor satisfaction.

Work History

Retired

None
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Resolved problems, improved operations and provided exceptional service.

Docent

York County Conservation Society
  • Developed tour strategies to highlight museum's permanent collection and increase visitor satisfaction.
  • Maintained accurate records of tour attendance and visitor feedback for museum administrators, aiding in data-driven decision-making processes.
  • Scheduled Number tours on weekly basis over phone and answered guest questions.
  • Supported museum marketing efforts by promoting upcoming events and exhibits through social media platforms and community outreach initiatives.
  • Assisted educators with curriculum development for school group visits, aligning content with state standards for history education.
  • Coordinated volunteer schedules, ensuring adequate coverage for daily tours as well as special events or programs.
  • Conducted thorough research on exhibit content to ensure accurate and up-to-date information was delivered during tours.
  • Implemented effective crowd control strategies during high-traffic periods to maintain a safe and enjoyable environment for all visitors.
  • Participated in ongoing training sessions to stay current on museum policies, procedures, and exhibit updates.
  • Assisted in the planning and execution of special events, increasing community engagement.
  • Provided exceptional customer service by addressing visitor inquiries and concerns promptly and professionally.
  • Developed captivating presentations for diverse audiences, catering to various age groups and interests.
  • Led Number visitors on daily guided tours and answered questions accurately.
  • Memorized museum history and layouts to provide comprehensive and top notch guest services.
  • Built personal relationships with guests to promote positive experiences.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.

Tour Director

Odyssey Unlimited

Tour Guide/Operations Manager

RedStone Tour Company
  • Built personal relationships with guests to promote positive experiences.
  • Ensured safety and comfort for all participants, promptly addressing any concerns or emergencies that arose.
  • Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
  • Streamlined booking process with digital tools, making it easier for customers to reserve and customize their tours.

Education

Certificate - Peer

Peer Support
Online Courses PA

Certificate - State Park Interpretive Guide

NAI-CIG Certified Interpreter Guide
Tucson, AZ
02.2014

Certificate - Anatomy, Physiology And Modality

Lancaster School of Massage
Lancaster, PA
02.1997

Diploma - General Studies

Camp Hill High School
Camp Hill, PA
06.1975

Skills

  • Teamwork and collaboration
  • Friendly, positive attitude
  • Problem-solving
  • Time management
  • Multitasking
  • Computer skills
  • Dependable and responsible
  • Active listening
  • Critical thinking
  • Customer relations
  • Calm under pressure

Self improvement

Learning and experiencing my personal challenges and turning them into my strengths.  I’ve recently developed a greater confidence in my self. Creating new strategies and beliefs trusting my abilities.

Timeline

Retired

None

Docent

York County Conservation Society

Tour Director

Odyssey Unlimited

Tour Guide/Operations Manager

RedStone Tour Company

Certificate - Peer

Peer Support

Certificate - State Park Interpretive Guide

NAI-CIG Certified Interpreter Guide

Certificate - Anatomy, Physiology And Modality

Lancaster School of Massage

Diploma - General Studies

Camp Hill High School
Marlene O'Handly