Marlene Oropeza
Tampa,FL
Summary
Accomplished in enhancing patient and guest experiences at Weight and Body Solutions, I excel in HIPAA compliance and interpersonal communication. Demonstrated success in improving service delivery by 20%, leveraging medical terminology knowledge and multitasking abilities to streamline operations and foster team collaboration.
Overview
6
6
years of professional experience
Work History
Patient Care Specialist
Weight and Body Solutions
06.2023 - Current
- Client Relations: Greet and welcome patients with a warm, professional demeanor; address inquiries and provide information on treatments, services, and policies, ensuring a positive first impression.
- Appointment Management: Schedule, confirm, and manage patient appointments using electronic scheduling systems; handle rescheduling and cancellations efficiently to optimize clinic operations.
- Patient Coordination: Facilitate smooth patient flow through the spa; assist with check-ins and check-outs, including processing payments.
- Customer Service: Address and resolve patient concerns and feedback promptly; strive to enhance patient satisfaction by delivering exceptional service and personalized attention.
- Administrative Support: Perform general office duties such as managing phone lines, maintaining patient records, and ensuring the cleanliness and organization of the reception area.
- Product and Service Promotion: Provide detailed information about available treatments and products; assist with promoting specials and upselling services to increase client engagement and revenue.
- Compliance and Confidentiality: Adhere to HIPAA regulations and maintain patient confidentiality at all times; ensure all documentation is accurate and up-to-date.
Receptionist- Front Desk
Florida Alternative Medicine
12.2022 - 06.2023
- Patient Interaction: Greet and assist patients with a friendly, professional attitude; manage patient intake, answer queries about services, and provide information on alternative medicine practices.
- Appointment Scheduling: Coordinate and schedule both in-person and telehealth appointments using electronic booking systems; handle appointment confirmations, reminders, and cancellations efficiently.
- Telehealth Support: Facilitate telehealth appointments by assisting with virtual check-ins, troubleshooting technical issues, and ensuring a smooth transition between virtual and in-person care.
- Administrative Tasks: Answer and manage phone calls, emails, and in-person inquiries; perform data entry, maintain accurate patient records, and handle general office duties.
- Patient Coordination: Ensure a seamless experience for patients by managing check-ins and check-outs, processing payments, and verifying insurance details as needed.
- Communication and Follow-Up: Communicate effectively with healthcare providers and patients to relay messages, follow-up on treatment plans, and address any concerns or special requests.
- Compliance and Confidentiality: Maintain strict confidentiality of patient information in compliance with HIPAA and other relevant regulations; ensure all documentation and records are handled securely.
- Facility Management: Oversee the cleanliness and organization of the reception area; ensure that waiting areas are stocked with necessary materials and that the environment is welcoming.
Front Desk Manager
Waterfront Beach Resort
10.2018 - 09.2022
- Guest Services: Oversee the front desk operations, ensuring exceptional guest service and satisfaction; manage check-ins, check-outs, and handle guest inquiries and requests with professionalism.
- Staff Supervision: Supervise and train front desk staff, including receptionists and concierge, to ensure high standards of service; conduct performance evaluations and provide ongoing coaching and support.
- Reservation Management: Manage room bookings, reservations, and cancellations using property management systems; optimize room assignments and coordinate with housekeeping to ensure timely availability.
- Customer Relations: Address and resolve guest complaints and issues promptly, aiming for positive outcomes and guest satisfaction; implement feedback and suggestions to enhance the guest experience.
- Administrative Duties: Handle administrative tasks such as cash handling, billing, and maintaining accurate guest records; prepare reports on occupancy, revenue, and other key metrics.
- Operational Efficiency: Coordinate with other departments, such as housekeeping and maintenance, to ensure smooth operations and prompt resolution of any issues affecting guest satisfaction.
- Promotional Activities: Promote resort amenities, packages, and local attractions to enhance the guest experience and drive additional revenue; assist with organizing special events and activities.
- Compliance and Security: Ensure adherence to resort policies and procedures, including health and safety regulations; maintain security protocols to safeguard guest and resort property.
Education
Associate of Arts - Liberal Arts And Sciences
Golden West College
Huntington Beach, CA12.2020
Associate of Arts - Liberal Arts And Humanities
Golden West College
Huntington Beach, CA12.2020
Skills
- Medical terminology knowledge
- Time management abilities
- HIPAA Compliance
- Interpersonal Communication
- Team Collaboration
- Medical Records Management
- Patient Care
- Multitasking Abilities
- Problem-solving abilities
- Decision-Making
- Attention to Detail
Timeline
Patient Care Specialist
Weight and Body Solutions
06.2023 - Current
Receptionist- Front Desk
Florida Alternative Medicine
12.2022 - 06.2023
Front Desk Manager
Waterfront Beach Resort
10.2018 - 09.2022
Associate of Arts - Liberal Arts And Sciences
Golden West College
Associate of Arts - Liberal Arts And Humanities
Golden West College
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