Marlene Ortega
Clint,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Account Manager
ADP
El Paso, TX
04.2019 - Current
- Serve as an account manager in servicing ADP’s products/technologies with firms/clients
- Resolve our client issues within our tax team to provide solutions to our firms/clients
- Serve as a subject matter expert in handling routine clients request for our firms/clients
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Offered payroll-related subject matter expertise to firms to resolve payroll discrepancies.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Applied knowledge of regulations, employment law and tax code to keep operations in compliance with applicable standards.
- Built relationships with customers to establish long-term business growth.
Administrative Assistant
ABRI Transportation Services, LLC
El Paso, TX
08.2016 - 04.2019
- Kept management informed by reviewing and analyzing special reports; summarizing information; identifying trends, organizing office operations and procedures, and controlled payroll
- Type accurately, prepare and maintain accounting documents and records
- Post customer payments by recording cash, checks, and credit transactions
- Maintain records by microfilming invoices, debits, and credits
- Coached new employees on administrative procedures, company policies and performance standards.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Maintained staff directory and company policy handbook for human resources department.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
Titles and Documentation Specialist
GO Financial
Mesa, AZ
06.2014 - 05.2016
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
- Reviewed and researched –utilizing guidelines and policies per county and state
- Managed file archival and information retrievals.
- Worked with all levels of management to support departmental needs and opportunities
- Examined internal work strategy to meet expected deadlines
- Identified audit parameters to comply with quality standards.
- Prepared documents for projects in accordance with project manager, team or client specifications.
- Collaborated with quality assurance team to comply with regulatory requirements.
Claims Representative
Fred Loya Insurance
03.2010 - 05.2014
- Inbound calls- reviewed appropriate forms of coverage, deductibles, and limits, within assigned limits
- Outbound calls- ensure regular and timely follow-up with customer
- Determined policy status on coverage accordingly, while keeping proprietary information confidential
- Liaison for claims adjusters and attorneys
- Administrative duties and data entry
- Reviewed scripts specific to claims
Education
Bachelor’s Degree - Healthcare Administration
Southwest University
12.2019
Skills
- MS Word, Excel, PowerPoint, Access, and Outlook
- Business Development
- Time Management
- Teambuilding and supervision
- Leadership abilities
- Self-motivated, capable of multiple tasks in a fast-paced environment
- Ability to work individually or within a group setting
- Effective verbal and written communication skills
- Organized and detail oriented
- QuickBooks
- Technical and financial
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Critical Thinking
- Team Meetings
- Conflict Resolution
Timeline
Account Manager
ADP
04.2019 - Current
Administrative Assistant
ABRI Transportation Services, LLC
08.2016 - 04.2019
Titles and Documentation Specialist
GO Financial
06.2014 - 05.2016
Claims Representative
Fred Loya Insurance
03.2010 - 05.2014
Bachelor’s Degree - Healthcare Administration
Southwest University
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