Marlene Ortega Reyes
Glendale,AZ
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
16
16
years of professional experience
Work History
Logistics Specialist Coordinator
MVM INC
Phoenix, AZ
02.2024 - Current
- Currently, I hold a Public Trust Security Clearance for a contract with ICE and Homeland Security to ensure Unaccompanied Noncitizen Children (UNC) and Family Units (FAMU) are transported to shelters and designated facilities assigned by the Office of Refugee Resettlement (ORR).
- The contract also includes repatriation, which is performed by means of air and ground, as directed by MVM's Command Center.
- Both digital and hard copy documentation, with sensitive information, is collected and submitted after each assignment.
- I trained new CFPCS over the course of my time here.
- This job requires long hours, reliability, attentiveness, multitasking, leadership skills, flexibility, and attention to detail.
- It is imperative that we follow all protocols and guidelines explicitly.
- Responsibilities include, but are not limited to, dispatching CFPCSs and ensuring teams are dispatched in a timely manner with all necessary equipment and documentation.
- In the office and warehouse, we are responsible for filing, scanning, and emailing all sensitive documentation, with no errors.
- Daily, weekly, monthly, and yearly inspections, investigation audits, and necessary appraisals are performed by Corporate and ICE.
- Help maintain the office van fleet by performing the following: renewing registrations, updating security and safety protocol paperwork in vehicles, performing daily inspections, as well as repairs, and keeping them clean for daily trips.
- Maintaining warehouse cleanliness to meet warehouse standards.
- Placing necessary orders to replenish used items, which included over 1,000 items, and more than 60 tablets and phones.
- Creating and managing inventory levels on Excel spreadsheets and company software.
- Work alongside the IT department for software issues and updates, as well as troubleshooting of electronics.
- Daily emails with vital pass-downs were part of the daily communication between upper management and the command center.
Dispatch Operations Specialist - Hybrid
Amazon
Tempe, AZ
05.2022 - 02.2024
- Provide support to TA's (Transportation Associate) teams at various Amazon yards around the country
- Handle confidential information
- Position requires one to be extremely detail oriented, self motivated and organized
- Being able to communicate well and manage multiple assignments and people simultaneously by internal systems such as: FMC, YMS, R4G, River, Ground Control, Excel Spreadsheets, Chime, Slack, Quips, Kepler, Dock Master, Event Report and email
- Assist in identifying defects and driver resolutions
- Reprioritizing workload in an ambiguous environment and helping resolve work tasks for both internal as well as field teams
- Dealing with both TA and drivers checking in and out of Amazon yards requires clear and concise communication on a daily basis while also maintaining weekly and monthly reviews at company standards
- Demonstrating my ability to grasp and master my workload within my third month, I was selected by management for a special project rolling out called, Grid Lock
- This project consists in bringing lines down at busy sites while maintaining them at no more than 95% yard capacity to be put back on the main queue
Child, and Family Protection Care Specialist (CFPCS) / Logistics Specialist Coordinator
MVM INC
Phoenix, AZ
04.2016 - 01.2022
- I currently hold a Public Trust Security Clearance for a contract with ICE and Homeland Security to ensure Unaccompanied Noncitizen Children (UNC) and Family Units (FAMU) get transported to shelters and designated facilities assigned by the Office of Refugee Resettlement (ORR)
- The contract also includes repatriation which is performed by means of air and ground as directed by MVM's Command Center
- Both digital and hard copy documentation with sensitive information is collected and submitted after each assignment
- Trained new CFPCS over the course of my time there
- This job required long hours, reliability, attentiveness, multitasking, leadership skills, and attention to detail
- It was imperative we followed all protocols and guidelines explicitly
- As a Logistics Specialist Coordinator, the responsibilities included but were not limited to dispatching CFPCS's and ensuring teams were dispatched in a timely manner with all necessary equipment and documentation
- In the office and warehouse, we were responsible for filing, scanning, and emailing all sensitive documentation with no errors
- Daily, weekly, monthly, and yearly inspections, investigation audits and necessary appraisals were performed by Corporate and ICE
- Helped maintain the office van fleet by performing the following: renewing registrations, updating security and safety protocol paperwork in vehicles, performing daily inspections as well as repairs and keeping them clean for daily trips
- Maintaining warehouse cleanliness to meet warehouse standards
- Placing necessary orders to replenish used items, which included 1000 plus items and 60 plus tablets and phones
- Creating and managing inventory levels on excel spreadsheets and company software
- Worked alongside the IT department for software issues and updates as well as troubleshooting of electronics
- Daily emails with vital pass downs were part of the daily communication between upper management and command center
Leasing Representative
Colony Starwood Homes
Scottsdale, AZ
02.2016 - 04.2016
- Answering inbound calls, making outbound calls, replying to emails from the company's feed, emailed necessary complaints to leasing and property managers as well as appropriate entities
- Managed billing records by creating checks and taking payments over the phone
- Provided feedback as this company merged from Colony American Homes as a first-time based call center
- Flexibility, such as hours and days varied
- Multitasking skills was a must as multiple systems were pulled up from two separate screens
Intake Representative
Pro- Unlimited/ Cigna
Phoenix, AZ
01.2015 - 01.2016
- Taking inbound calls from various companies to file for disability, family and medical leave, work accommodations, personal bereavement, and other types of leaves available that are offered by Cigna
- Using 4 systems, Excel, Word Document and other helpful links and resources
- Working from 3 screens and being able to use multitasking, customer service and bilingual skills are part of this job
- Overtime was a requirement at times and being flexible to business needs is part of the job requirement
Youth Care Worker
Southwest Key Program
Youngtown, AZ
01.2014 - 01.2015
- This job required lots of flexibility when it came to work hours
- It also required leadership skills, being able to work well under pressure and making quick decisions
- Duties were to supervise and escort clients that were minors whose ages ranged between newborn infants and 17 years of age
- Escorted them throughout the shelter, taking them to doctor visits, recreation, court dates and listening to their concerns
- Performed intake and entered data into the swk.org website when receiving new clients, when changing them around from zone to zone where they sleep and when filing any incidents
- Supervision was key in this field due to the high risk of these clients who wanted to harm themselves or escape
- I would also accompany the clients within the U.S for reunification with their families
Customer Service
Oasis Insurance
Phoenix, AZ
12.2013 - 01.2014
- Job duties included but were not limited to making walk-in and over the phone payments
- Doing endorsements via email, fax or by walk-in
- Completed new business with clients for new insurance
- Oasis works with 27 insurance companies
- Quotes were completed via web, phone or in person
- Filing was done at the end of each shift and certain goals had to be met by the end of each month
Bilingual Medicare Internal Support Group Representative/Claims specialist
General Dynamics
Phoenix, AZ
08.2008 - 09.2013
- CMS 800 Medicare contract duties included comparing and enrolling Medicare beneficiaries into prescription drug plans, researching medical and hospital claims
- Responsible for escalating complaints to the appropriate plan, Advanced Resolution Center (ARC) for further research, and to the Medicare Administrative Contractors (MAC), while adhering to the HIPAA policy as it relates to the confidentiality of information released
- Ensured beneficiary demographic updates successfully load throughout the Medicare systems
- Provide knowledgeable responses to telephone inquiries courteously and professionally
- Maintain up-to-date knowledge of CMS regulations and policies as it pertained to Medicare beneficiaries
- Filed claims for inconsistent or fraudulent claims submitted to Medicare
- Radmin software used to mirror peers' computers to guide them to the answers they were looking for
Education
Phoenix Community College -
Phoenix Community College
01.2010
High School -
Agua Fria High School
01.2008
Some College (No Degree) - Business Management
Glendale Community College
Glendale, CASome College (No Degree) - Photography
Maricopa Community Colleges, Paradise Valley Community College
Phoenix, AZSkills
- Leader
- Bilingual: English, Spanish
- Multitasker
- Team player
- Patient
- People skills
- Fast learner
- Coordinating transportation
- Updating logs
- Overseeing deliveries
- Increasing efficiency and productivity
- Inspecting goods
- Delivery inspection
- Customs compliance
- Transportation planning
- Inventory counting
- Resolving problems
- Warehouse management
- Safety practices
- Product storage
- Documentation skills
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Logistics Specialist Coordinator
MVM INC
02.2024 - Current
Dispatch Operations Specialist - Hybrid
Amazon
05.2022 - 02.2024
Child, and Family Protection Care Specialist (CFPCS) / Logistics Specialist Coordinator
MVM INC
04.2016 - 01.2022
Leasing Representative
Colony Starwood Homes
02.2016 - 04.2016
Intake Representative
Pro- Unlimited/ Cigna
01.2015 - 01.2016
Youth Care Worker
Southwest Key Program
01.2014 - 01.2015
Customer Service
Oasis Insurance
12.2013 - 01.2014
Bilingual Medicare Internal Support Group Representative/Claims specialist
General Dynamics
08.2008 - 09.2013
Phoenix Community College -
Phoenix Community College
High School -
Agua Fria High School
Some College (No Degree) - Business Management
Glendale Community College
Some College (No Degree) - Photography
Maricopa Community Colleges, Paradise Valley Community College
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