Marlene Morgado
Danbury,CT
Summary
Office Administrator with extensive experience at Candlewood Inn, specializing in customer service and administrative coordination. Proven ability to optimize workflows and solve problems, resulting in enhanced operational efficiency. Bilingual in English and Spanish, fostering strong client relationships and leading teams to achieve outstanding service outcomes.
Overview
25
25
years of professional experience
Work History
Office Administrator
Candlewood Inn
Brookfield, USA
06.2021 - Current
- Managed daily office operations, supporting sales, billing, and client coordination.
- Maintained accurate documentation, contracts, and event schedules to ensure consistency.
- Facilitated vendor communication and provided exceptional customer care.
- Supported sales team by organizing administrative workflow for efficiency.
- Resolved customer inquiries and issues with professionalism and diligence.
Operations Manager
Durants Party Rentals
Danbury, USA
09.2000 - 10.2020
- Directed daily operations including sales, customer service, logistics, and inventory purchasing.
- Managed hiring, training, payroll, and staff performance.
- Improved operations through organization, problem-solving, and efficiency.
- Handled vendor negotiations and ensured excellent client service.
Education
Bachelor of Business Administration (BBA) - Management
Universidad de Xalapa
Veracruz, MexicoAssociate of Applied Science - English Language
Instituto Interamericano
Veracruz, MexicoSkills
- Customer service and client relations
- Sales support and service excellence
- Administrative coordination
- Problem solving and multitasking
- Bilingual: English and Spanish
- Customer relationship management
- Billing coordination
- Workflow optimization
- Effective communication
- Attention to detail
- Team collaboration
- Leadership and supervision
Additional Information
Fluent in English & Spanish, Strong organizational and leadership skills, Experienced managing high-volume operation
Timeline
Office Administrator
Candlewood Inn
06.2021 - Current
Operations Manager
Durants Party Rentals
09.2000 - 10.2020
Bachelor of Business Administration (BBA) - Management
Universidad de Xalapa
Associate of Applied Science - English Language
Instituto Interamericano