Marlene Pacheco
The Bronx,NY
Summary
Experienced in helping both residential and commercial customers with cable, internet and telephone needs. Skilled installer with expertise in repairing, maintaining and improving systems. Knowledgeable, organized and able learn new processes and procedures quickly.
Overview
9
9
years of professional experience
Work History
Universal Home Technician
Best Buy
11.2020 - Current
- Assisted clients in understanding the features and benefits of their newly installed systems, promoting overall satisfaction with services rendered.
- Monitored Workforce Administration System (WFA) for schedule updates and current information.
- Improved customer satisfaction by providing timely and efficient installations of home technology systems.
- Maintained a high level of professionalism during customer interactions, fostering positive relationships and repeat business.
- Conducted thorough inspections to ensure all installed equipment met safety standards and complied with company guidelines.
Receptionist
Acura
03.2018 - 02.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Paint Department Associate
Home Depot
10.2015 - 11.2017
- Optimized display layouts for enhanced visual appeal while simultaneously improving ease of access for customers.
- Collaborated closely with other departments to execute store-wide initiatives, driving overall customer experience improvement.
- Provided exceptional customer service, addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Demonstrated strong problem-solving skills when faced with challenges like equipment malfunctions or supply shortages.
- Improved paint department efficiency by streamlining inventory management and organization processes.
- Effectively balanced multiple responsibilities including cashiering duties, maintaining department cleanliness standards, restocking shelves regularly.
Education
GED -
East Side House Settlement
The Bronx, NY01.2011
Skills
- OSHA safety trained
- Microsoft Teams
- Fluent Bilingualism
- Memory retention
- Customer Relations
- Heavy Equipment Repair
- Equipment Installation
- Equipment Troubleshooting
- Valid Driver's License
- Clean Driving Record
Timeline
Universal Home Technician
Best Buy
11.2020 - Current
Receptionist
Acura
03.2018 - 02.2019
Paint Department Associate
Home Depot
10.2015 - 11.2017
GED -
East Side House Settlement