Marlene Petit-Val
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
5
5
years of professional experience
Work History
Cleaning Team Leader
Volunteer- Tabernacle Of Glory Church Of God
01.2020 - Current
- Improved team efficiency by implementing streamlined cleaning processes and schedules.
- Enhanced client satisfaction through consistent high-quality service delivery and attention to detail.
- Reduced employee turnover with effective hiring, training, and ongoing performance management of cleaning staff.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
Sales Associate
Marketing Evolution
04.2021 - 08.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Manager of Operations
Marriott Hotel
01.2019 - 08.2023
- Streamlined operational processes by implementing efficient workflow management strategies.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Managed cross-functional teams for successful project completion and timely delivery.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Enhanced team productivity by providing effective training programs and performance management systems.
Education
Associate of Arts - Business Administration And Management
Leceo College
Haiti09.2012
Skills
- Task Delegation
- Conflict resolution
- Strong leadership
- Project management
- Multitasking
- Customer service
- Effective communication
- Time management
- Workload Prioritization
- Problem-solving abilities
- Organizational skills
- Budget management
- Staff training
- Adaptability
Languages
Spanish
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Sales Associate
Marketing Evolution
04.2021 - 08.2023
Cleaning Team Leader
Volunteer- Tabernacle Of Glory Church Of God
01.2020 - Current
Manager of Operations
Marriott Hotel
01.2019 - 08.2023
Associate of Arts - Business Administration And Management
Leceo College
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