Marlene Prevatt

• Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
• Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
• Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
• Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
• Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
• Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
• Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
• Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
• Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
• Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
• Conducted regular audits of patient charts to identify discrepancies or missing information, contributing to the overall quality improvement efforts within the clinic setting.
• Educated patients on available resources such as financial assistance programs or support groups related to their specific medical conditions.
• Expedited referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care options outside of the primary practice setting.
• Provided exceptional customer service, resolving patient complaints promptly and professionally.
• Supported clinical staff during peak hours by assisting with room setup, light housekeeping duties, and supply inventory management.
• Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
• Assisted in implementing new electronic health record system, leading to improved accuracy in documentation and reduced errors in patient data management.
• Collaborated with interdisciplinary teams to coordinate care plans and improve overall patient outcomes.
• Contributed to marketing efforts by promoting clinic services on social media platforms, generating increased patient interest and inquiries.
• Providing excellent customer service by promptly answering patient inquiries.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
• Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
• Answered incoming calls, scheduled appointments and filed medical records.
• Verified patient insurance eligibility and entered patient information into system.
• Greeted and assisted patients with check-in procedures.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Facilitated communication between patients and various departments and staff.
• Followed document protocols to safeguard confidentiality of patient records.
• Provided excellent customer service to patients and medical staff.
• Worked with patients to ascertain issues and make referrals to appropriate specialists.
• Responded to inquiries by directing calls to appropriate personnel.
• Trained new staff on filing, phone etiquette and other office duties.
• Delivered support to medical staff in completion of patient paperwork.
• Recommended service improvements to minimize recurring patient issues and complaints.

• Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
• Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
• Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
• Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
• Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
• Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
• Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
• Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
• Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Conducted regular audits of patient charts to identify discrepancies or missing information, contributing to the overall quality improvement efforts within the clinic setting.
• Educated patients on available resources such as financial assistance programs or support groups related to their specific medical conditions.
• Expedited referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care options outside of the primary practice setting.
• Provided exceptional customer service, resolving patient complaints promptly and professionally.
• Supported clinical staff during peak hours by assisting with room setup, light housekeeping duties, and supply inventory management.
• Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
• Assisted in implementing new electronic health record system, leading to improved accuracy in documentation and reduced errors in patient data management.
• Contributed to marketing efforts by promoting clinic services on social media platforms, generating increased patient interest and inquiries.
• Providing excellent customer service by promptly answering patient inquiries.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
• Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
• Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
• Answered incoming calls, scheduled appointments and filed medical records.
• Verified patient insurance eligibility and entered patient information into system.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Greeted and assisted patients with check-in procedures.
• Facilitated communication between patients and various departments and staff.
• Followed document protocols to safeguard confidentiality of patient records.
• Provided excellent customer service to patients and medical staff.
• Worked with patients to ascertain issues and make referrals to appropriate specialists.
• Responded to inquiries by directing calls to appropriate personnel.
• Trained new staff on filing, phone etiquette and other office duties.
• Compiled and maintained patient medical records to keep information complete and up-to-date.
• Delivered support to medical staff in completion of patient paperwork.
• Recommended service improvements to minimize recurring patient issues and complaints.
• Engaged with patients to provide critical information.
• Organized patient records and database to facilitate information storage and retrieval.

.

• Reduced errors in data entry tasks by implementing a thorough review process and cross-checking data.
• Improved customer satisfaction by promptly addressing inquiries, resolving issues, and providing professional assistance.
• Increased office efficiency by streamlining filing systems and organizing documents for easy access.
• Answered incoming calls from Specialty Departments to schedule Nuclear Radiology Testing.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Scheduled office meetings and client appointments for staff teams.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.