Summary
Overview
Work History
Education
Skills
Timeline
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Marlene Price

Summary


HR professional with strong background in optimizing workforce effectiveness and organizational development. Proven track record in driving HR initiatives that align with company goals while fostering collaborative and results-driven environment. Effective in team collaboration and adaptable to changing business needs, with expertise in conflict resolution and talent management.

Overview

18
18
years of professional experience

Work History

Consultant/Owner

Price Consultant LLC
01.2016 - Current
  • Prepare Personal and Business Tax Returns
  • Work closely with the Financial Industry, IRS, Banks, and Services Bureaus
  • Review Tax Records, Financial Statements & Documents
  • Train Marketing and Tax Professionals
  • Manages detailed Financial Reports
  • Consult Business Owners and Tax Clients
  • Assist clients with IRS issues, audits, refunds, payments, and tax debts.
  • Responsible for compliance with Tax Business
  • Order Financial Statements and Tax Records
  • Manages Tax Professionals, Marketing, and Tax Consultants

Compliance Reviewer

ACDC Disaster Consulting-Emergency Management Response
11.2024 - 12.2024
  • Reviewed invoices to ensure billing accuracy and resolve any discrepancies.
  • Ensured QA/QC for all data and invoices.
  • Invoice reconciliation and tabulation.
  • Reviewed contracts to verify that what is being billed on an invoice is allowable.
  • Confirmed items on the invoice that are eligible for FEMA reimbursement.
  • Assisted with past-due or returned invoices.
  • Ability to assist in response data management and data analytics.
  • Data entry and spreadsheet creation/maintenance.
  • Running reports and data extraction.
  • Managed data reporting, collection, and analysis.
  • Work in a fast-paced and variable environment with shifting priorities.
  • Assisted with all needed administrative tasks for successful site operations.

Damage Inspector-Cost Estimator

ACDC Disaster Consulting-Emergency Management Response
10.2024 - 12.2024
  • Performed on-site inspections of residential and non-residential structures in Special Flood Hazard Areas (SFHAs) to determine the extent of damage from disasters such as floods, fires, and other events.
  • Used the FEMA Substantial Damage Estimator (SDE) tool to collect detailed information about building conditions, including the condition of structural components, utilities, and other elements.
  • Documented damage through photographs, field notes, and measurements, ensuring all necessary data is captured for accurate assessments.
  • Input collected field data into the SDE software to generate structure damage assessments.
  • Ensured data accuracy by cross-referencing local building records, tax assessments, and other available resources to determine pre-damage market values and estimated repair costs.
  • Updated and maintained records in the SDE database, ensuring all data is properly organized and geo-referenced.
  • Ensured all damage assessments comply with NFIP regulations, specifically determining if structures meet the threshold for substantial damage (i.e., repair costs equal to or exceeding 50% of the structure’s pre-damage market value).
  • Generated detailed reports for local authorities and property owners, summarizing findings and providing information on required steps for compliance with floodplain management ordinances.
  • Worked with local and state officials to communicate findings and assist in developing recovery plans that meet regulatory requirements.
  • Served as a liaison between property owners and local government officials to explain inspection findings and regulatory requirements.
  • Assisted in answering questions from the public about the damage assessment process, NFIP regulations, and options for rebuilding or mitigating future flood risk.
  • Supported local floodplain management programs by providing technical assistance and guidance on mitigation strategies and compliance measures.
  • Participated in disaster response operations by conducting rapid assessments of widespread damage, often working in coordination with FEMA and other emergency response agencies.
  • Assisted local communities in managing recovery operations, including permit issuance for repairs, inspections, and coordination of disaster assistance programs such as Increased Cost of Compliance (ICC) coverage.

Supervisor

Tetra Tech Technology
07.2024 - 10.2024
  • Documented and tracked debris removal from collection sites
  • Overseeing the removal and disposal of disaster debris
  • Monitored and assessed debris removal operations in designated areas
  • Identifying any issues or concerns regarding debris removal processes
  • Coordinated with contractors, team members, and crews to ensure efficient debris removal
  • Following and ensuring that compliance and regulations are in line with County guidelines
  • Documented GPS coordinates for accurate records and daily reporting
  • Supervised teams of monitors on various shifts
  • Responsible for training and onboarding of new monitors
  • Reviewed out monitors at the end of the various shifts
  • Verified logs, activity entries, and pictures to ensure accurate data is being collected

Senior Employee Relations & Project Manager

Touchpoint Strategies, LLC
05.2022 - 06.2024
  • Served as Vendor Manager for Touchpoint Strategies on Projects
  • Primary point of contact for Clients, Vendors, and Partners
  • Responsible for all areas of the Human Resources needs for the Flex Agent Program
  • Supervised the Recruitment and Onboarding Process, responsible for hiring, onboarding, and managing the training and support personnel for Flex Agents.
  • Attended daily meetings to report on different areas of the project with clients and vendors
  • Responsible for Coaching employees and contractors.
  • Responsible for overseeing and managing Training.
  • Responsible for the Professional Development of employees and contractors.
  • Consulted Touchpoint with staffing, recruiting, and HR policies and procedures.
  • Analyzed customer service call data and prepare comprehensive reports.
  • Conducted annual and as-needed assessments of staff effectiveness and performance to ensure optimal team performance.
  • Facilitated team meetings and provide insight and updates on operations and progress.
  • Developed monthly, quarterly, and annual goals and action plans for the Flex Agents in the program.
  • Responsible for annual budget reports for the Project
  • Established targets and objectives for continuous improvement by fostering a culture of growth and excellence within the company.
  • Responsible for the Background Screening of potential applicants.
  • Responsible for Weekly Flex Agent Payout Reports, Bonuses, Contests, and Incentive Payout Reports.
  • Point of contact for weekly meetings to collaborate with all teams to address problems and offer recommendations, resolutions, and support for scaling projects.

Senior Human Resources Generalist

City of Houston, Houston Public Works Department
10.2021 - 01.2022
  • Provided support to the Teams with the direction of the first point of Customer Service
  • Provided training to employees on strength-based and relationship-based practices.
  • Provided professional Human Resources support in coordinating and directing employee Relations activities, which include Grievances, Employee Concerns, EEOC Complaints, Disciplinary/Corrective Actions, and Medical Separations
  • Prepared, edited, and reviewed documents and reports for various departments.
  • Performed a variety of Human Resources-related activities in support of the assigned departments.
  • Attended Civil Service Commission Appeals and Unemployment Hearings
  • Attended Indefinite Suspension and Medical Separation Meetings
  • Completed investigations of employee misconduct and determined the appropriate course of action.
  • Participated in Special HR Projects and all other duties assigned.

Director of Business Development

Umbrella Financial Services
09.2015 - 11.2018
  • Responsible for leadership, development, and training
  • Coached New Office Owners through step-by-step Business Development and Revenue Sharing
  • Conducted outside sales efforts to acquire New Business
  • Represented the Company at Networking Events and Community Events to bring Awareness.
  • Coordinated with Department Heads to structure Internships with potential students at local universities and colleges.
  • Provided support to the Teams with the direction of the first point of contact in Customer Service
  • Provided training to employees on strength-based and relationship-based practices.
  • Responsible for Company Compliance and assisting with IRS Audits
  • Worked closely with the CEO, Area President, Vice Presidents of Marketing, Training, and Operations
  • Identified potential Partners and Partnerships to build Business Relationships for Revenue Sharing
  • Developed and implemented programs and services for employees at all levels, addressing employee morale and a better working environment to improve performance and increase productivity.
  • Scheduled and monitored training for ongoing education and career development.

Human Resources Manager

Umbrella Financial Services
09.2014 - 09.2015
  • Developed recruiting strategies to meet current or unforeseen staffing needs.
  • Worked with Staffing Agencies and hiring firms nationwide.
  • Managed 12 Tax Offices and over 100 representatives in the South Texas Region
  • Trained and assisted Marketing Agents and Tax Office Managers in the Southern Region
  • Recruited and interviewed applicants for various positions for Pilot Projects.
  • Responsible for interviewing and hiring applicants.
  • Contacted job applicants to make job offers and explained all steps in the hiring process.
  • Traveled 50-75% to various locations to manage and operate Pilot Offices
  • Developed training manuals for Managers, Agents, and Representatives
  • Created incentive and bonus programs for Staff.
  • Met with Partners in the Southern Region weekly to offer recommendations and suggestions to increase positive Business Relationships
  • Managed outside partners, including vendors, contractors, and owners.

Analyst

Resource Staffing/Cardtronics
03.2014 - 09.2014
  • Managed Compliance-focused Projects
  • Conducted and structured weekly team meetings
  • Created a base for the Compliance Department to ensure accurate production tracking.
  • Responsible for reporting to various departments, including the Command Center and Program Managers
  • Contact the person for portfolios from program managers regarding compliance or other issues in the Compliance Department's daily operations.
  • Created Metrics for daily reports to Upper-Level Management
  • Managed State and County Licenses and Registrations
  • Des-Key Management
  • Project Coordinator for the EMV Project consisted of over 100,000 terminals.
  • Structured Departmental Workflow and Employee Performance Plans
  • Managed SSL Project, working and coordinating training manuals for technicians to upgrade or remove terminals from multiple locations.
  • Managed and assisted VP with special projects, including ADA compliance nationwide.
  • QC daily reports of completed compliance visits from independent vendors up to 500 daily.
  • Prepared Spreadsheets, Metrics, and departmental statistics for reporting to Department Managers
  • Evaluated service technicians' open tickets from compliance surveys and repair visits.
  • Developed and implemented policy and procedure manuals for the Compliance Department.
  • Answer all client calls about questions explaining upcoming projects and software upgrades.
  • Coached and mentored the Compliance team.

Manager

Stewart Lending Services
02.2012 - 02.2014
  • Coached and mentored teams of 10 or more to increase and exceed production goals, processes, and procedures to meet the client’s standards.
  • Prepared daily reports to prepare for production calls and presentations with various clients.
  • Developed training manuals for performance trends, marketing statistics, and quality workflow.
  • Attended hourly team meetings with Upper Management to direct changes, increase performance, and maintain departmental goal changes.
  • Coordinated Team Building Events for Organizations
  • Trained new Specialists in various departments for several ongoing projects.
  • Maintained day-to-day operations, tasks, and performance of various Teams.
  • Completed detailed Reports for Upper Management and Clients
  • Managed high-volume portfolios and made recommendations to upper management for quality control.
  • Team Lead on ten or more special projects per quarter in various departments.
  • Completed annual performance reviews and prepared ongoing training for teams to increase production and quality assurance.
  • Coached QC teams to ensure clients' needs were met on various projects.

Public Relations & Loan Officer

ACCION-Texas-Louisiana
07.2010 - 03.2011
  • Provided program information and conducted information sessions for the public.
  • Consulted Small Business Owners and Entrepreneurs on Business Development
  • Made recommendations to clients regarding increasing Sales and Revenue
  • Provided education to clients who were small business owners and entrepreneurs.
  • Completed and reviewed Loan Documents for client's Small Business Loans
  • Managed office and personnel and mentored staff
  • Conducted training and Seminars.
  • Public Speaker and facilitator
  • Attended Closings
  • Weekly meetings with Investors in the Central Louisiana Region
  • Board member on several Community and Banking Industry Board of Directors
  • Represented the company in the community at events.

Human Resources Manager

20th Century Fox-Fox 26 News
06.2007 - 06.2009
  • Advised managers and employees with EEOC and affirmative action laws and conducted FMLA procedures, workers' compensation, and code of ethics by the 20th Century Fox Organization.
  • Administered a proactive employee relations program focused on communication, teamwork, and building morale.
  • Incorporated a new Internship Program for two stations by implementing a structured program to ensure students could compete with their peers and gain employment within Fox or other Media/Communication Areas.
  • Recruited top college students, averaging 25-100 students worldwide a semester.
  • Proactive in building lasting business relationships worldwide.
  • Entrusted with leading the disaster hurricane team, working with the general manager, 12 managers, and directors to house 125 families and employees during the Katrina disaster successfully.
  • Worked closely with Corporate Level Management, including Human Resources Director(s), to structure and assist in various areas of HR.
  • Evaluated positions and analyzed salary surveys.
  • Planned and conducted new hire orientation training.
  • Interviewed potential applicants and managed employers’ databases.

Education

MBA - Business Management

University of Phoenix
Houston, TX

BA - Business Administration

University of Houston
Houston, TX

Skills

  • Analytical problem-solving
  • Detail-oriented approach
  • Team leadership & development
  • Client engagement

Timeline

Compliance Reviewer

ACDC Disaster Consulting-Emergency Management Response
11.2024 - 12.2024

Damage Inspector-Cost Estimator

ACDC Disaster Consulting-Emergency Management Response
10.2024 - 12.2024

Supervisor

Tetra Tech Technology
07.2024 - 10.2024

Senior Employee Relations & Project Manager

Touchpoint Strategies, LLC
05.2022 - 06.2024

Senior Human Resources Generalist

City of Houston, Houston Public Works Department
10.2021 - 01.2022

Consultant/Owner

Price Consultant LLC
01.2016 - Current

Director of Business Development

Umbrella Financial Services
09.2015 - 11.2018

Human Resources Manager

Umbrella Financial Services
09.2014 - 09.2015

Analyst

Resource Staffing/Cardtronics
03.2014 - 09.2014

Manager

Stewart Lending Services
02.2012 - 02.2014

Public Relations & Loan Officer

ACCION-Texas-Louisiana
07.2010 - 03.2011

Human Resources Manager

20th Century Fox-Fox 26 News
06.2007 - 06.2009

BA - Business Administration

University of Houston

MBA - Business Management

University of Phoenix

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