Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marlene Pulido

East Los Angeles

Summary

Proven Department Manager at McDonald's, adept in staff management and customer service. Spearheaded initiatives to cut waste, boost revenue, and elevate customer satisfaction. Achieved significant improvements in employee accountability and operational efficiency through innovative scheduling and a mentoring program. Excelled in team leadership and supervision, ensuring peak performance and alignment with sales targets.

Overview

3
3
years of professional experience

Work History

Department Manager

McDonald's
10.2016 - 12.2019
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

High School Diploma -

James A. Garfield High School
Los Angeles, CA
01-2015

Skills

  • Customer service
  • Staff management
  • Team leadership
  • Team supervision

Languages

Spanish
Native or Bilingual

Timeline

Department Manager

McDonald's
10.2016 - 12.2019

High School Diploma -

James A. Garfield High School

Similar Profiles

CREATE PROFILE
Marlene Pulido