Marlene Ray
Okatie,SC
Summary
- Experienced, detail oriented and exceptionally well-organized Professional with extensive banking experience
- Bilingual in English and Spanish
- Strong operational and audit experience
- Ability to manage multiple priorities in deadline-oriented environment
- Areas of expertise: Bilingual English/Spanish, develop and implement policies, procedures, and controls, collaboration with other departments and business partners, ensure compliance with bank federal laws and regulations, commercial credit, presentations, public speaking, team management, risk management, conduct internal accounting audits, business development, business operations, deepen client relationships, acquire new business, community involvement
Overview
38
38
years of professional experience
1
1
Certification
Work History
VP, Branch Manager
Wells Fargo Bank
03.2024 - Current
VP Store Branch Manager II
TD BANK AMCB
03.2023 - 02.2024
VP Branch Operations Partner II
Truist Bank
01.2023 - 03.2023
AVP Branch Manager
Truist Bank
01.2009 - 03.2023
VP Branch Manager
US Century Bank
01.2007 - 01.2009
Licensed Branch Manager
SunBank
01.2005 - 01.2007
Operations Manager
SunBank
01.2000 - 01.2005
Internal Control Audit Officer
SunBank
01.1996 - 01.2000
Branch Operations Manager
SunBank
01.1995 - 01.1996
Lead Teller/Teller Supervisor
SunBank
01.1992 - 01.1995
Teller
SunBank
01.1987 - 01.1992
Education
BS - Business Administration, Finance
Bellevue University
Bellevue, NE01.2019
Skills
- Training and mentoring
- Presentations
- Performance monitoring
- Customer and employee rapport
- Policy and procedure development
- Business growth and marketing strategies
- Performance monitoring and evaluation
- Performance data analysis
- Proposals and presentations
- Operational management
- Operational leadership
- Scheduling
- Executive-level support
- Meeting assistance
- Strategic business planning
- Approachable leader
- Risk Management
- Planning and coordination
- Project Management
- Sales Leadership
- Public Speaking
- Problem-solving abilities
- Multitasking
- Reliability
- Operational Efficiency
- Team building
- Conflict Resolution
- Professionalism
- Time management abilities
- Adaptability
- Quality Assurance
- Talent Acquisition
- Crisis Management
- Budgeting and forecasting
- Cultural Awareness
- Performance Metrics
- Market Analysis
- Problem-solving aptitude
- Brand Development
- Financial Analysis
- Improve policies
- Product Development
- Business strategy
- Budgeting and cost control
- Crisis communication
- Industry partnership development
- Memoranda writing
- Bookkeeping
- Rules and regulations
- Forecasting
Addedvalue
On-The-Job Trainer Certification, NMLS #2165398, MS Office, Word, Excel, Access, Visio, PowerPoint, Outlook, Data Analytics
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Project Management Professional (PMP)
- Notary
- NMLS #2165398
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
VP, Branch Manager
Wells Fargo Bank
03.2024 - Current
VP Store Branch Manager II
TD BANK AMCB
03.2023 - 02.2024
VP Branch Operations Partner II
Truist Bank
01.2023 - 03.2023
AVP Branch Manager
Truist Bank
01.2009 - 03.2023
VP Branch Manager
US Century Bank
01.2007 - 01.2009
Licensed Branch Manager
SunBank
01.2005 - 01.2007
Operations Manager
SunBank
01.2000 - 01.2005
Internal Control Audit Officer
SunBank
01.1996 - 01.2000
Branch Operations Manager
SunBank
01.1995 - 01.1996
Lead Teller/Teller Supervisor
SunBank
01.1992 - 01.1995
Teller
SunBank
01.1987 - 01.1992
BS - Business Administration, Finance
Bellevue University
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