- Cooking
- Baking
- Animal Care
- Gardening
- Dancing
- Music
- Creative Writing
Marlene Carroll
Rio Linda,CA
Summary
Dynamic retail professional with extensive experience at Walmart and Macy's, excelling in customer service and engagement. Proven ability to enhance customer satisfaction through effective complaint resolution and product knowledge. Adaptable learner skilled in inventory management and maintaining operational efficiency, consistently delivering exceptional shopping experiences in high-pressure environments.
Professional retail worker prepared for customer service roles with strong cash handling and sales skills. Focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Skilled in customer interaction, inventory management, and point-of-sale systems. Known for positive attitude and strong work ethic in busy retail environments.
Maintained highest total customer surveys with 5 rating.
Overview
27
27
years of professional experience
Work History
Retail Sales Associate Cashier
Walmart
06.2022 - 12.2025
- Facilitated efficient processing of customer transactions to enhance service delivery.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Executed routine stock assessments and restocking initiatives to maintain optimal inventory accuracy.
- Trained new associates on cash handling procedures and store policies.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Executed high-volume transaction processing during peak periods to maintain exceptional service standards.
- Assisted customers by answering questions and fulfilling requests.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
Retail Sales Associate
Macys Department Store
09.2013 - 03.2021
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed inventory levels and organized stock displays to optimize sales opportunities.
- Trained new team members on customer service protocols and store policies.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
General Manager of Food Service
Coco,s Restaurant
05.1999 - 01.2011
- Directed daily operations to ensure efficient service delivery in high-volume food establishments.
- Developed and implemented training programs, enhancing staff performance and customer satisfaction.
- Managed inventory control processes, optimizing supply chain efficiency and reducing waste.
- Analyzed customer feedback to refine menu offerings and improve overall dining experience.
- Collaborated with marketing teams to create promotional campaigns that increased brand visibility.
- Established standard operating procedures, ensuring compliance with health and safety regulations.
- Led cross-functional meetings to align goals and drive continuous improvement initiatives across departments.
- Evaluated financial reports to inform strategic decisions and optimize budget allocations for profitability.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
Education
GED -
Savanna High School
Buena Park, CASkills
- Adaptable learner
- Customer service
- Emotional resilience
- Dependability
- Customer engagement
- Customer support
- Resilience under pressure
- Product knowledge
- Handling complaints
- Purchase recommendations
- Loss prevention
- Customer relationship management
Interests
Timeline
Retail Sales Associate Cashier
Walmart
06.2022 - 12.2025
Retail Sales Associate
Macys Department Store
09.2013 - 03.2021
General Manager of Food Service
Coco,s Restaurant
05.1999 - 01.2011
GED -
Savanna High School