Marlene Reyes
Indio,California
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks Coffee Company
06.2021 - Current
- Lead a team of baristas to deliver the standards and policies of Starbucks to create quality customer service.
- Creating an uplifting and positive environment for customers and baristas.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Barista Trainer
Starbucks Coffee Company
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Increased employee retention by fostering a positive, supportive work atmosphere.
Barista
Starbucks Coffee Company
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Cashier
The Living Desert
10.2019 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Star Baker
The CheeseCake Factory
11.2017 - 12.2018
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
Dessert Decorator/ Cashier
The CheeseCake Factory
11.2017 - 12.2018
- Received recognition from supervisors for consistently producing high-quality work under pressure.
- Increased bakery sales by crafting unique and eye-catching desserts for display cases.
- Contributed to positive team dynamics by effectively communicating with colleagues and management.
Team Member
Kentucky Fried Chicken/Taco Bell
01.2017 - 11.2017
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
High School Diploma -
Carlsbad High School
Carlsbad, California06.2017
Skills
- Leadership experience
- Performance monitoring
- Friendly and outgoing
- Team Player
- Exceptional customer service
- POS Systems
- Cleanliness standards
- Communication skills
Volunteer Experience
Boys and Girls Club of Carlsbad, Carlsbad, California, Planning and Organizing Events, 11/2015, 05/2017, Run clubs for kids and teens, Collaborate with peers and staff members in planning activities, Use artistic skills to create backgrounds and centerpieces
Timeline
Shift Supervisor
Starbucks Coffee Company
06.2021 - Current
Cashier
The Living Desert
10.2019 - 02.2020
Star Baker
The CheeseCake Factory
11.2017 - 12.2018
Dessert Decorator/ Cashier
The CheeseCake Factory
11.2017 - 12.2018
Team Member
Kentucky Fried Chicken/Taco Bell
01.2017 - 11.2017
Barista Trainer
Starbucks Coffee Company
Barista
Starbucks Coffee Company
High School Diploma -
Carlsbad High School