Marlene Rios Piza
Collections
Cypress,CA
Summary
Experienced Collector bringing more than 20 years of experience in debt collections and accounts receivable. Expert in repayment negotiations and repayment plan structuring. Successful in managing bad debt by reducing aged accounts. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Collections Agent
Mullen Finance dba K Street Finance
03.2006 - Current
- Provided guidance and assistance to customers who were facing financial difficulties.
- Analyzed customer payment histories to determine eligibility for special payment plans or discounts.
- Investigated disputed claims and made appropriate adjustments when necessary.
- Reached out to customer to pursue payments, remind of obligations and discuss default procedures.
- Managed customer accounts by obtaining payment information and updating records.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Administered delinquency cycle from start to finish, managing collections calling, skip tracing, outside collections agency coordination and related litigation.
Store Manager
Check Into Cash
10.2003 - 03.2006
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Graduate Certificate - Medical Billing And Coding
UEI College
Garden Grove, CA06.2023
TAX PREPARE: TAXES
GOLDENTAX
ONLINE12.2021
Skills
- Billing and Collections Best Practices
- Delinquent Account Management
- Repayment Negotiations
- Collections Regulatory Guidelines
- Skip Tracing
- Account Auditing
- Recovery Techniques Specialist
- Billing Procedures
- Accounts Receivable Specialist
- Account Reconciliation
- Records Maintenance
- Account Review
- Outbound Calling
- Investigation Due Diligence
- Payment Posting
- Billing Practices
- Risk Management
- Payment Acceptance
- Sales Experience
- Finance
- Loan Origination and Underwriting
- Credit and Collections
- New Hire Training
- Insurance Policies
- Bookkeeping
- Supply Ordering
- Following Conversation Scripts
- Skip tracing
- Collections processing
- Account management
- Delinquent account management
- Repayment plan structuring
- Fair debt practices
- Recovery techniques specialist
- Billing and collections best practices
- Relationship building
- Repayment negotiations
Certification
Medical Billing and Insurance Coding Certificate, Life Insurance and Tax License
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Collections Agent
Mullen Finance dba K Street Finance
03.2006 - Current
Store Manager
Check Into Cash
10.2003 - 03.2006
TAX PREPARE: TAXES
GOLDENTAX
Graduate Certificate - Medical Billing And Coding
UEI College