Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Marlene Robinson

United States

Summary

Dedicated Customer Service providing skills in prioritize and multi-task in a fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Cosmetologist

Cutz 2 Perfection
02.2023 - Current
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Assessed customer hair texture, treatment history, and desired outcome to determine services required.


Cosmetologist

Tastefulz Strandz Beauty Salon
08.2017 - 02.2023
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Assessed customer hair texture, treatment history, and desired outcome to determine services required.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.


Small Business Owner

New Beginnings Hair Salon
09.2008 - 08.2017
  • Promoted business via social media to generate leads and maximize brand identity.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.


Supervisor

Jewels Osco
01.2002 - 09.2008
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Achieved results by working with staff to meet established targets.

Education

No Degree - Food Service

My Food Service License
Chicago, IL

Master Educator - Cosmetology

Dudley's Beauty College
Chicago, IL
07.2020

Skills

  • Product Knowledge
  • Sales and Marketing
  • Payment Processing
  • Food Preservation and Storage Methods
  • Surface Work
  • Project Requirements
  • Team Contribution
  • Conflict Resolution Techniques
  • Document Management

Certification

  • Certified Food Protection Manager Certification, 10/15/2028

Timeline

Cosmetologist

Cutz 2 Perfection
02.2023 - Current

Cosmetologist

Tastefulz Strandz Beauty Salon
08.2017 - 02.2023

Small Business Owner

New Beginnings Hair Salon
09.2008 - 08.2017

Supervisor

Jewels Osco
01.2002 - 09.2008

No Degree - Food Service

My Food Service License

Master Educator - Cosmetology

Dudley's Beauty College

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Marlene Robinson