Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marlene Rodriguez

Pasadena,TX

Summary

Reliable and experienced Customer Service Associate offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained various areas and flexible with changing business needs.

Overview

3
3
years of professional experience

Work History

Cashier

Marshalls
06.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Performed cash, card and check transactions to complete customer purchases.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed refunds and exchanges in accordance with company policy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Cashier

Cediel Concession Management
03.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases and locate items.
  • Restocked and organized merchandise.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Contributed to team effort by completing daily tasks.

Personal Shopper

Walmart
08.2021 - 01.2022
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.
  • Loaded and unloaded orders in customers cars.
  • Contributed to team objectives in fast-paced environment.
  • Worked productively with customers to meet order requirements and service expectations.

Customer Service Associate

The Home Depot
03.2021 - 08.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Utilized internal software and tools to meet customer needs and resolved issues promptly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Cross-trained and provided backup support for organizational leadership.

Education

Bachelor of Science - Political Science

San Jacinto College District
Pasadena, TX
06.2025

High School Diploma -

Chavez High School
Houston, TX
06.2021

Skills

  • Verbal and Written Communication
  • Coaching and Mentoring
  • Credit and Cash Transactions
  • Product and Service Sales
  • Stocking and Replenishing
  • POS Systems Operations
  • Inventory Management
  • Customer Service Excellence
  • Sales Expertise
  • Microsoft Excel
  • Order fulfillment

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Cashier

Marshalls
06.2023 - Current

Cashier

Cediel Concession Management
03.2022 - Current

Personal Shopper

Walmart
08.2021 - 01.2022

Customer Service Associate

The Home Depot
03.2021 - 08.2021

Bachelor of Science - Political Science

San Jacinto College District

High School Diploma -

Chavez High School

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Marlene Rodriguez