Marlene Rodriguez
San Antonio,TX
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Dollar General. Excelled in staff management and retail operations, fostering team motivation and leveraging product and service knowledge for business success. Demonstrated expertise in money handling and employee scheduling, significantly reducing discrepancies and improving financial accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Dollar General
11.2023 - 05.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Housekeeper
Marriot Hotel
08.2021 - 07.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
Assistant Manager
4th Bar And Lounge
09.2019 - 01.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Discovered and resolved complex employee issues that affected management and business decisions.
Housekeeping Room Attendant
Hernandez Cleaning
05.2012 - 07.2017
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Education
John F Kennedy High School
San Antonio, TX07.2010
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Management
- Retail Operations
- Employee Scheduling
- Sales Reporting
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Assistant Manager
Dollar General
11.2023 - 05.2024
Housekeeper
Marriot Hotel
08.2021 - 07.2023
Assistant Manager
4th Bar And Lounge
09.2019 - 01.2023
Housekeeping Room Attendant
Hernandez Cleaning
05.2012 - 07.2017
John F Kennedy High School