Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Marlene Rodriguez

Newburgh

Summary

Bilingual professional with strong multitasking abilities and a passion for fast-paced environments. Proven track record of efficiently managing multiple tasks while maintaining high-quality standards. Adaptable and quick to learn, contributing positively to team dynamics and overall productivity.

Overview

9
9
years of professional experience

Work History

Office Manager

Boys & Girls Clubs
10.2022 - Current
  • Handled faxes and medical records efficiently and accurately.
  • Managed phone calls to address inquiries and provide information.
  • Scheduled appointments to optimize workflow and client access.
  • Composed and sent emails for effective communication with clients.
  • processed monthly payments .
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Organized spaces, materials for meetings.
  • Completed bi-weekly payroll for multiple employees.
  • Monitored front areas so that questions could be promptly addressed.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Sale Associate & Customer Service

Gucci
07.2021 - 10.2022
  • Delivered exceptional customer service to enhance client satisfaction.
  • Stocked and organized merchandise to maintain store presentation.
  • Assisted consumers in locating products to meet their needs.
  • Operated cash register efficiently to process transactions
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

Pandora Specialist

Pandora Jewelry
01.2017 - 06.2021
  • Provided five years of customer service at Pandora, enhancing client satisfaction.
  • Assisted customers in identifying products that met their needs and preferences.
  • Fostered positive relationships with clients, resulting in repeat business and loyalty.
  • Maintained high levels of professionalism while addressing customer inquiries and concerns.
  • Managed daily store operations including opening/closing procedures, cash handling, staff scheduling, and overall maintenance of the retail space.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Education

High School Diploma -

Newburgh Free Academy
Newburgh, NY
06.2012

Skills

  • Multilingual
  • Office Management
  • Bookkeeping
  • Typing
  • Computer Skills
  • Communications
  • Customer Service
  • Leadership Experience
  • Organizational skills
  • Customer service
  • Data entry
  • Payroll processing
  • Mail handling
  • Scheduling
  • Inventory control

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer
  • Availability: Anywhere, Anywhere
  • Visa Status: Authorized to work in the US for any employer
  • Work Permit: Authorized to work in the US for any employer

Timeline

Office Manager

Boys & Girls Clubs
10.2022 - Current

Sale Associate & Customer Service

Gucci
07.2021 - 10.2022

Pandora Specialist

Pandora Jewelry
01.2017 - 06.2021

High School Diploma -

Newburgh Free Academy

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