Marlene Rodriguez
Houston,TX
Summary
Dynamic and dependable professional with extensive experience at Southwest Airlines, excelling in problem-solving and customer service. Proven ability to enhance passenger experiences through effective communication and adherence to aviation regulations. Recognized for ensuring on-time operations and fostering a collaborative team environment, contributing to overall safety and efficiency in high-pressure situations.
Overview
2026
2026
years of professional experience
Work History
Ramp Agent
Southwest Airlines
2022 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
- Deiced aircraft before takeoff for safety during inclement weather.
Front Desk Agent
Huntleigh USA
2019 - 2022
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all passenger's.
- Resolved passenger issues promptly, resulting in positive feedback and return visits.
- Took wheelchair reservations over phone, in person, and via computer for passangers and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding passenger's experiences.
- Increased customer loyalty with exceptional communication skills and personalized service.
Pete's Coffee
Latrelles Management
2016 - 2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High-school Diploma
Nimitz Sr Highschool
Houston, TX06.2018
Skills
- Problem-solving
- Customer service
- Team leadership
- Crew assistance
- Load planning communication
- Dependable and responsible
- Security awareness
- Aviation regulations
- Passenger assistance
Timeline
Ramp Agent
Southwest Airlines
2022 - Current
Front Desk Agent
Huntleigh USA
2019 - 2022
Pete's Coffee
Latrelles Management
2016 - 2019
High-school Diploma
Nimitz Sr Highschool
Similar Profiles
Jenna PriceJenna Price
Flight Attendant at SkyWest Airlines/Southwest AirlinesFlight Attendant at SkyWest Airlines/Southwest Airlines
Charles WeaksCharles Weaks
Ramp Agent at Southwest AirlinesRamp Agent at Southwest Airlines
Teashia AtkinsonTeashia Atkinson
Ramp Agent at Southwest AirlinesRamp Agent at Southwest Airlines
Rajani GummadidalaRajani Gummadidala
Automation Tester at Southwest AirlinesAutomation Tester at Southwest Airlines
Teia AllenTeia Allen
Senior Client Relations Specialist at Veterans Affairs Medical Center (Prosthetics)Senior Client Relations Specialist at Veterans Affairs Medical Center (Prosthetics)