Legal Secretary
MARLENE CASTRO
Anthony J. Gonzalez, Jr.
Tampa,FL
11
years of professional experience
Detail-oriented legal support professional with experience in coordinating hearings and client follow-ups in fast-paced environments. Managed accident intake and prepared insurance claim documentation while efficiently handling case management using PCLaw and TrialWorks.
Work History
Legal Secretary
2 Years 7 Months- Coordinated legal calendars, hearings, and appointment schedules for Anthony J. Gonzalez Jr.'s practice to ensure seamless operations.
- Compiled trial binders, exhibit packets, and meeting materials for Anthony J. Gonzalez Jr. to support case preparation and presentations.
- Drafted correspondence, memos, reports, and other legal documents in Microsoft Word.
- Facilitated client communication by answering calls and welcoming visitors in Anthony J. Gonzalez Jr.'s office, enhancing client experience.
Receptionist / Administrative Assistant
10 Months- Managed front-office operations, screened and directed incoming calls, and organized incoming mail distribution.
- Provided administrative support to attorneys and office personnel.
- Coordinated court proceedings, scheduled appointments, and organized office outings to enhance team collaboration.
- Prepared client correspondence and translated communications to ensure clarity for Spanish-speaking clients.
- Drafted legal pleadings, correspondence, and document revisions.
- Recorded attorney billable hours using PCLaw.
Receptionist / Administrative Assistant
1 Year 7 Months- Welcomed visitors, answered incoming calls, and managed office correspondence to ensure smooth operations.
- Provided administrative support to two paralegals and one attorney.
- Scheduled appointments and coordinated client follow-ups involving medical providers and therapists.
- Maintained the office event calendar and updated client information in TrialWorks.
- Processed rental applications, contracts, and tenant payments while managing maintenance requests to support efficient property management.
- Coordinated property maintenance contractors and collected required W-9 forms.
- Preserved historical office files for easy access and reference between 2008 and 2022.
- Assisted with local business marketing and promotional outreach initiatives to enhance community engagement.
Service Concierge / BDC Agent
3 Years 4 Months- Welcomed and assisted service and sales customers, providing professional and responsive customer service.
- Engaged prospective customers via phone, text, and email to address inquiries on new and pre-owned vehicles, enhancing customer interest.
- Scheduled VIP appointments and conducted follow-ups with internet leads to ensure timely engagement and customer satisfaction.
- Tracked customer interactions and compiled weekly and monthly appointment reports to support data-driven decision making.
- Coordinated with the marketing company to provide new employee photographs and job descriptions for website updates.
Education
Bachelor of Science - Advertising and Public Relations
Skills
Legal administration
Document management
Appointment coordination
PCLaw software
TrialWorks software
Microsoft Office Suite
Data entry and management
Front desk operations
Customer service and relations
Bilingual: English and Spanish
Marketing outreach
Windows operating systems
CDK solutions
eLeads system
Problem-solving skills
Communication skills
Timeline
Legal Secretary
Anthony J. Gonzalez, Jr.
2024.04 - CurrentRead More
Receptionist / Administrative Assistant
DANAHY & DUNNAVANT
2022.05 - 2023.03Read More
Receptionist / Administrative Assistant
ROJAS LAW GROUP
2020.09 - 2022.04Read More
Service Concierge / BDC Agent
CENTURY BUICK GMC
2016.05 - 2019.09Read More
Sacred Heart University
Bachelor of Science from Advertising and Public Relations
Read More