Marlene Roman
Channelview,Texas
Summary
Dynamic professional with a proven track record in excelling at client communication and document organization. Leveraged legal writing and customer service skills to enhance case management efficiency and foster positive client relations. Fluent in Spanish, eminent at multitasking with a keen eye for detail, significantly improving team productivity and case outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Litigation Legal Assistant
Daly And Black P.C
07.2023 - 02.2024
- Managed deadlines effectively ensuring timely submission of all required filings and correspondence.
- Contributed to positive team dynamics within the firm by collaborating effectively with colleagues in legal support roles .
- Interviewed clients to obtain information relevant to cases.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Collaborated with attorneys to develop strategies for each case.
- Improved case management efficiency by organizing and maintaining electronic files and databases.
Restaurant Manager
Wingstop Restaurant
08.2021 - 07.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies. Also oversaw inventory management processes to minimize waste and maintain optimal stock levels.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Student Worker
Channelview High School
12.2020 - 04.2021
- Worked in team environment to maintain high levels of productivity.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Provided exceptional customer service to students, parents, and visitors by addressing inquiries promptly and professionally.
- Enhanced office productivity by maintaining an organized filing system for documents and correspondence.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Supported staff members with daily tasks, ensuring smooth operations within the department.
- Developed strong communication skills through regular interaction with faculty, staff, and students.
Restaurant Cashier
Jack In The Box
06.2020 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Used POS system to enter orders, process payments and issue receipts.
Education
Paralegal AAS - Paralegal Studies
San Jacinto College
Houston, TX05.2026
High School Diploma -
Channelview High School
Channelview, TX05.2022
Skills
- Management
- Client Communication
- Document organization
- Leadership
- Reliable
- Microsoft Skills
- Calendar Management
- Customer Service
- Money handling abilities
- Attention to Detail
- Problem Solving
- Teamwork and Collaboration
- Critical Thinking
- Data Entry
Certification
- Texas Food Handler's Certificate
- CPR Certification
Languages
Spanish
Native or Bilingual
Timeline
Litigation Legal Assistant
Daly And Black P.C
07.2023 - 02.2024
Restaurant Manager
Wingstop Restaurant
08.2021 - 07.2023
Student Worker
Channelview High School
12.2020 - 04.2021
Restaurant Cashier
Jack In The Box
06.2020 - 02.2021
Paralegal AAS - Paralegal Studies
San Jacinto College
High School Diploma -
Channelview High School