Summary
Overview
Work History
Education
Skills
References
Timeline
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Marlene Rubalcaba

San Gabriel,CA

Summary

Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.

Overview

6
6
years of professional experience

Work History

Front Office Sales and Receptionist

Metro Home Health Care
Alhambra, CA
05.2019 - 01.2024
  • Assisted internal departments with verifying customer information as needed.
  • Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
  • Greeted patients, verified insurance information and collected copays.
  • Provided customer service to patients including answering questions about equipment and services offered.
  • Performed quality assurance checks on documentation to ensure accuracy of data entry.

Box Office Manager

City of San Gabriel
San Gabriel, CA
08.2017 - 12.2022
  • Managed all aspects of box office operations including staffing, scheduling, budgeting and reporting.
  • Developed and implemented procedures to improve customer service in the box office.
  • Trained and supervised staff to ensure proper handling of transactions.
  • Monitored ticket sales, cash flow, and inventory levels on a daily basis.
  • Analyzed data to determine trends in attendance, revenue, and demographics.

Education

Associate of Arts - Liberal Arts And General Studies

Mt San Antonio College
Walnut, CA
06-2017

Skills

  • Background in medical billing
  • Call handling
  • Data entry experience
  • Collaboration and Teamwork
  • Microsoft Office expertise
  • Organizational Skills

References

References available upon request.

Timeline

Front Office Sales and Receptionist

Metro Home Health Care
05.2019 - 01.2024

Box Office Manager

City of San Gabriel
08.2017 - 12.2022

Associate of Arts - Liberal Arts And General Studies

Mt San Antonio College

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Marlene Rubalcaba