Marlene Rubalcaba
San Gabriel,CA
Summary
Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
6
6
years of professional experience
Work History
Front Office Sales and Receptionist
Metro Home Health Care
Alhambra, CA
05.2019 - 01.2024
- Assisted internal departments with verifying customer information as needed.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Greeted patients, verified insurance information and collected copays.
- Provided customer service to patients including answering questions about equipment and services offered.
- Performed quality assurance checks on documentation to ensure accuracy of data entry.
Box Office Manager
City of San Gabriel
San Gabriel, CA
08.2017 - 12.2022
- Managed all aspects of box office operations including staffing, scheduling, budgeting and reporting.
- Developed and implemented procedures to improve customer service in the box office.
- Trained and supervised staff to ensure proper handling of transactions.
- Monitored ticket sales, cash flow, and inventory levels on a daily basis.
- Analyzed data to determine trends in attendance, revenue, and demographics.
Education
Associate of Arts - Liberal Arts And General Studies
Mt San Antonio College
Walnut, CA06-2017
Skills
- Background in medical billing
- Call handling
- Data entry experience
- Collaboration and Teamwork
- Microsoft Office expertise
- Organizational Skills
References
References available upon request.
Timeline
Front Office Sales and Receptionist
Metro Home Health Care
05.2019 - 01.2024
Box Office Manager
City of San Gabriel
08.2017 - 12.2022
Associate of Arts - Liberal Arts And General Studies
Mt San Antonio College