Marlene Perez
Los Angeles,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Helpline Youth Counseling
09.2023 - Current
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Assisted with completion of referral forms and verified data accuracy and completion
- Provided exceptional customer service, addressing client concerns and inquiries regarding the referral process.
- Passionate about learning and committed to continual improvement.
- Gained extensive knowledge in data entry, analysis and reporting.
- Facilitated smoother workflow transitions between departments through effective interoffice communication and organized handover processes.
- Boosted customer satisfaction rates through efficient scheduling of appointments and managing front-desk reception area activities.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Gate Clerk
Union Pacific Railroad Co
09.2021 - 11.2022
- Ensured accurate billing by meticulously inspecting cargo containers, trailers, and railcars for damage or discrepancies.
- Collaborated effectively with team members to ensure smooth operations during high-traffic periods while maintaining accuracy in record-keeping tasks.
- Increased compliance with industry standards through proper implementation of procedures related to hazardous material handling protocols at the gate area.
- Enhanced efficiency for the flow of trucks by coordinating with dispatchers, drivers, and warehouse personnel.
- Utilized office management software to record and track customer information.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Coordinated travel arrangements for staff members.
- Boosted customer satisfaction rates through efficient scheduling of appointments and managing front-desk reception area activities.
- Collaborated effectively with cross-functional teams to achieve shared goals while fostering an inclusive work environment for all team members.
- Improved financial record-keeping accuracy with diligent tracking of invoices, payments received, and expense reports submitted for reimbursement.
- Interacted with customers by phone, email, or in-person to provide information.
- Supported office operations by troubleshooting technical issues with computers, printers, and other equipment as needed.
HR Assistant
Los Angeles Superior Court
01.2015 - 10.2015
- Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
- Tracked various statistics and kept detailed records to support human resources department.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Answered and redirected incoming phone calls for office.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Gained extensive knowledge in data entry, analysis and reporting.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
Education
General Studies
East Los Angeles College
Monterey Park, CA2020
High School Diploma -
Five Keys Charter High School
Los Angeles, CA2010
Skills
- Data Collection
- Multitasking and Time Management
- Spreadsheet Management
- Confidential Document Control
- Appointment Scheduling
- Database Maintenance
- Administrative Procedures
- Calendar Management
- Mail handling
- Problem-Solving
- Maintaining confidentiality
- Document Typing and Formatting
- Clerical Support
- Bilingual Spanish Fluency
Timeline
Administrative Assistant
Helpline Youth Counseling
09.2023 - Current
Gate Clerk
Union Pacific Railroad Co
09.2021 - 11.2022
HR Assistant
Los Angeles Superior Court
01.2015 - 10.2015
General Studies
East Los Angeles College
High School Diploma -
Five Keys Charter High School
Similar Profiles
Stacey FaustinosStacey Faustinos
Diversion Case Manager at Helpline Youth CounselingDiversion Case Manager at Helpline Youth Counseling
Crystal C. Rivers-HendersonCrystal C. Rivers-Henderson
Site Director at Helpline Youth CounselingSite Director at Helpline Youth Counseling
ELIZABETH DIAZ-AMBRIZELIZABETH DIAZ-AMBRIZ
Licensed Marriage & Family Therapist (CEO) at SERENITY COUNSELINGLicensed Marriage & Family Therapist (CEO) at SERENITY COUNSELING