Marlene Suazo
Newark,NJ
Summary
Skilled Mental Health Technician with Psychology degree and extensive mental health services background. Supported numerous patients in large residential treatment facility and played key role in achievement of positive patient outcomes. Excellent communications and management skills leading to desirable results. Advocating for long-term patient health and wellness through targeted programming and therapy. Decisive problem solver with 7 years of experience serving patients with NIMH standard practices and procedures. Situationally aware and adaptable therapist.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Field Clinician
Elios Family Services
04.2024 - Current
- Utilize interventions based on systemic, behavioral and cognitive modalities of treatment
- Collaboratively develop individual and family service plans and goals which are behaviorally specific with the family
- Provide crisis intervention as needed
- Provide case management services by coordinating services to meet the needs of the family when necessary
- Responsible for completing the paperwork (i.e
- Progress notes, treatment plans, other clinical paperwork, etc.) within required time frames in electronic health record
- Develop a transition plan with families to assist with termination and ensure linkage to ongoing support
- Conduct behavioral and skills assessments and design treatment programs for clients.
Registered Behavioral Technician
Compass ABA
07.2023 - Current
- Use the behavior principles of applied behavior analysis (ABA) such as: reinforcement, prompting, and shaping techniques
- Teach social and daily living skills
- Effectively respond to and minimize difficult or disruptive behavior
- Create a fun, motivating environment to generate the highest level of performance for every child
- Collect data on ABA programming targets and utilizing an online system to enter, track, and view progress
- Provide support to parents and caregivers to be the most successful across all areas of the child’s environment
- Maintain a consistent schedule with clients.
Renewal Specialist
Seesaw
10.2023 - 05.2024
- Experience with hitting retention targets
- Familiarity with compliance software and risk management practices
- Strong interpersonal skills
- Ability to build trust with clients at various levels
- Effective problem-solving abilities, finding solutions and resolving issues promptly
- Ability to prioritize tasks
- Self-motivated, proactive approach to identifying opportunities for driving client success
- Proactively engage in client communication
- Use data to identify opportunities for growth and have demonstrated success in monitoring customer health and driving renewals
- Client success planning, and can ask discovery questions, actively listen, and synthesize client goals, to effectively uncover hidden needs and get to the root of the problem.
Inside Sales Development Representative
Pathful Inc
07.2022 - 10.2023
- Manage a high volume of daily outbound emails and calls to targeted accounts
- Develop targeted call lists
- Create personalized outreach in the form of emails and calls
- Utilize social selling techniques to expand network and open new sales opportunities
- Provide exceptional customer service to inbound inquiries from potential customers
- Document your activities within a customer relationship management (CRM) database such as Salesforce/ Sales Loft
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Lead Teacher/Curriculum Coordinator
Academy of Excellence Preschool
05.2021 - 06.2022
- Ensuring our children's daily physical, social, mental development, and well-being
- Supervise children as they learn and play, provide comfort and reassurance, plan stimulating activities, and keep children clean and safe
- Observing and training teachers, ordering new instructional materials, and ensuring the school curriculum meets all state guidelines
- Maintain working relationships and open communication with family members and assist other staff to do the same
- Implement procedures to address parental substance abuse, child abuse/neglect, medical conditions, and emergencies
- Additionally, address any threat to students and staff's health and safety
- Train and supervise all new hires to ensure that academic requirements are met
- Collaborated with administrators to determine course objectives
- Provided subject matter expertise on all courses, materials, and lesson plans.
Telehealth Behavior Assistant/Wellness Coach
Healthy Body Health Mind
02.2020 - 12.2021
- Assist youth in building positive self-talk, confidence, and social skills as part of achieving personal health
- Conduct meetings with family and youth to promote the importance of physical activity and healthy habits
- Met or exceeded monthly revenue and training goals
- Coordinated with other healthcare providers to incorporate multiple aspects of clients' health into wellness plan
- Conducted group wellness presentations for classes up to 7 participants.
Teacher
Hudson Montessori School
07.2019 - 09.2020
- Ensuring that all students enjoy a safe, sanitary, and enjoyable learning environment
- Participating in staff development activities, educational training, and remote learning programs
- Assisted lead teachers with lesson plan creation and materials development
- Created lesson materials, visuals, and digital presentations to supplement lesson plans
- Planned, promoted, and managed parent workshops on assisting children in attaining academic success
- Supported student physical, mental, and social development using classroom games and activities.
ABA Behavior Therapist
YAI Network/Manhattan Star Academy
New York, NY
09.2019 - 06.2020
- Performed behavioral therapy assessments and treatments in patients' homes without direct supervision
- Developed and implemented treatment plans to improve gross and fine motor coordination, movement, and functioning of upper extremities
- Monitored and documented client progress using data collection techniques
- Provided one-on-one Applied Behavior Analysis (ABA) therapy for neurodivergent clients in clinical setting
- Conducted parent training sessions focused on teaching behavior management strategies.
Education
Master of Science - Psychology
University of Phoenix
06.2024
Bachelor of Science - Correctional Program Support Services
University of Phoenix
01.2022
GED -
Metropolitan College of New York
10.2011
Skills
- Strong written and verbal communications skills
- Microsoft Office Suite; Excel, PowerPoint, Word, Access, Publisher
- Case Management, Leadership, and supervision
- Data Analysis
- Health and Wellness Education
- Small and Large Group Instruction
- Database Interface and Query Software
- Customer Service
- G-Suite
- Salesforce
- SalesLoft
- Catalyst
- Gong
- Hands-on clinical instruction
- Medical Recordkeeping
- Curriculum Development
- Customer Service and Assistance
- Tableau
- Patient evaluations
- Lesson Planning
- Records Management
- Managing student schedules
- Treatment Planning
- Patient Relations
Certification
- RBT - Registered Behavior Technician
- Certificate for Applied Positive Behavior Supports: Functional Behavior Assessment and Development of Behavior Support Plans
- Certificate for Introduction to Positive Behavior Supports
- The National Society of Leadership and Success
- CPR
- Seizure Recognition and First Aid Certification
Languages
Spanish
Professional
References
References available upon request.
Timeline
Field Clinician
Elios Family Services
04.2024 - Current
Renewal Specialist
Seesaw
10.2023 - 05.2024
Registered Behavioral Technician
Compass ABA
07.2023 - Current
Inside Sales Development Representative
Pathful Inc
07.2022 - 10.2023
Lead Teacher/Curriculum Coordinator
Academy of Excellence Preschool
05.2021 - 06.2022
Telehealth Behavior Assistant/Wellness Coach
Healthy Body Health Mind
02.2020 - 12.2021
ABA Behavior Therapist
YAI Network/Manhattan Star Academy
09.2019 - 06.2020
Teacher
Hudson Montessori School
07.2019 - 09.2020
Master of Science - Psychology
University of Phoenix
Bachelor of Science - Correctional Program Support Services
University of Phoenix
GED -
Metropolitan College of New York
- RBT - Registered Behavior Technician
- Certificate for Applied Positive Behavior Supports: Functional Behavior Assessment and Development of Behavior Support Plans
- Certificate for Introduction to Positive Behavior Supports
- The National Society of Leadership and Success
- CPR
- Seizure Recognition and First Aid Certification
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