Summary
Overview
Work History
Education
Skills
Timeline
Generic
Marlene Thomas

Marlene Thomas

Escondido,CA

Summary

Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction and streamlined operations at Stan’s Idle Hour Restaurant. With expertise in cash handling and a knack for fostering team collaboration, my approach led to a noticeable improvement in service efficiency and guest experience, embodying a results-oriented mindset without directly stating it.

Overview

19
19
years of professional experience
1
1

Cashier/customer service/stocker/shelves

Work History

Waitress/cashier

Stan’s Idle Hour Restaurant
06.1998 - 07.2004
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
  • Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
  • Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
  • Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
  • Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
  • .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Developed and maintained positive relationships with customers to enhance service.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.

Food Prep/Customer Service

Shoney's Restaurant
04.1985 - 06.1988
  • Maintained a clean and sanitary kitchen environment, adhering to health department regulations and guidelines.
  • Increased efficiency in the kitchen by multitasking and coordinating various tasks simultaneously.
  • Provided excellent customer service by addressing dietary restrictions or allergies with appropriate substitutions or modifications when necessary.
  • Trained new staff members on proper cooking techniques, safety procedures, and equipment usage for optimal performance.
  • Consistently met or exceeded food safety standards through diligent temperature checks, safe storage practices, and proper handling techniques.
  • Collaborated with team members to ensure timely delivery of orders during peak service hours.
  • Ensured consistency in dish quality by closely monitoring seasoning, taste, presentation, and portion control.
  • Improved employee morale through open communication, fostering a positive and productive work culture.
  • Streamlined food preparation processes by effectively organizing workstations and utilizing time management skills.
  • Enhanced customer satisfaction by consistently preparing high-quality dishes in accordance with menu specifications.
  • Demonstrated strong leadership skills during staff meetings to ensure smooth day-to-day operations within the kitchen environment.
  • Adapted quickly to changing menus or ingredient availability while maintaining creativity and culinary excellence in dish creation.
  • Promoted a positive dining experience for guests by accommodating special requests and promptly addressing any concerns or issues.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Communicated closely with servers to fully understand special orders for customers.

Education

GED -

Maplewood High School
Nashville, TN

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Cleanliness
  • Order Taking
  • Cash Handling

Timeline

Waitress/cashier

Stan’s Idle Hour Restaurant
06.1998 - 07.2004

Food Prep/Customer Service

Shoney's Restaurant
04.1985 - 06.1988

GED -

Maplewood High School

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Marlene Thomas