Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marlene Thomas

District Heights,MD

Summary

Dynamic Human Resources Administrator with proven success at The Arora Group in enhancing employee retention through exceptional support and effective onboarding processes. Skilled in payroll processing and interpersonal communication, I excel at managing HR documentation and resolving conflicts, ensuring a streamlined experience for all employees.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Human Resources Administrator

The Arora Group
Gaithersburg, MD
08.2023 - Current
  • Retain employees by providing outstanding support to operations and corporate employees
  • Orient new employees by providing orientation support
  • Performs customer service functions by answering employee requests and questions
  • Accesses and responds to emails in HRAF, HR, Operator and Resignation email accounts
  • Handles Employee Recognition Process
  • Organizes HR calendar and project chart
  • Gathers data and supports HR with annual AAP
  • Creates, proofreads, and types documents, correspondence and presentations produced by department
  • Processes and generates required paperwork for new hires, terminations, offer letters and other related employment matters
  • Files and maintains electronic records
  • Reconciles invoices
  • Responds to various state unemployment insurance benefits requests for information
  • Supports corporate office with mail, shipments, and other needs
  • Handles sensitive information confidentially
  • Perform desktop publishing, creating documents such as presentation and reports upon request
  • Performs other related duties as assigned

HR Administrator

QUART Consulting
Upper Marlboro, MD
10.2021 - Current
  • Managed all human resource documentation, including new hire letters, employee contracts and company policies and procedures
  • Regularly updated HR databases to reflect employee information, changes in benefits and other details
  • Handled employee conflicts efficiently while following all company procedures
  • Supervised onboarding process for newly hired employees, including distribution of all paperwork
  • Supported top talent identification processes by interviewing candidates and executing onboarding, and orientation
  • Selected qualified job applicants or referred to managers to make hiring recommendations
  • Managed payroll for temporary, hourly and salaried employees
  • Onboarded new employees in time reporting and payroll systems

Executive Administrative Assistant

Quart Consulting
Upper Marlboro, MD
09.2018 - 10.2021
  • Managed director's calendar and prepared meeting agenda and materials
  • Managed external contacts and kept track of periodic communication needed for priority actions
  • Created newsletters to share company updates and events
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives
  • Screened phone calls for executives to instantly identify priority clients and filter out spam calls
  • Revised and maintained master calendar to coordinate meetings across multiple time zones
  • Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities
  • Conducted research and collected and analyzed data to prepare reports and documents
  • Collaborated with internal teams to support long-term research, marketing and ad hoc projects

Intake Specialist

Home Care Partners
Washington, DC
03.2016 - 10.2021
  • Operate office machines, such as photocopiers and scanners, voice mail systems, and personal computers
  • Answer telephones, direct calls, and take messages
  • Communicate with clients, employees, and other individuals to answer questions, take referrals, and address complaints
  • Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights
  • Interview program applicants at specified intervals to certify their eligibility for program benefits
  • Maintain and update filing, mailing, and database systems, either manually or using a computer
  • Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
  • Compute, record, and proofread data and other information, such as records or reports
  • Review files, records, and other documents to obtain information to respond to requests
  • Process and prepare documents, such as business or government forms
  • Monitor and direct the work of lower-level Assistants
  • Train other staff members to perform work activities, such as using computer applications
  • Prepare meeting agendas and attend meetings
  • Appoint clients to other agencies to support their needs

Education

Home Health Care Certification & License - Home Health Care

05.2013

Diploma -

Frederick Douglass High School
Upper Marlboro, MD
05.2008

Associates of General Studies - Social Sciences, Administration and Health Care

Montgomery College, Partners School
Germantown, Washington, MD, DC

Skills

  • Microsoft Office
  • Microsoft Teams
  • Google Suite
  • Slack
  • CRM's
  • SharePoint
  • C-Stars
  • UKG-Kronos
  • Target Recruit
  • Experian
  • CIRCA
  • HireCredit
  • HubSpot
  • Oncehub
  • Docusign
  • E-Verify
  • Intuit QuickBooks
  • Stripe
  • Indeed for Employers
  • JIRA
  • New Hire Onboarding
  • In-Person and Telephone Interviewing
  • Policy and Procedure Writing
  • Interpersonal and Written Communication
  • Technologically Savvy
  • Call Routing
  • Customer Service
  • Video Conferencing Software
  • Meeting Agenda Preparation
  • Calendar and Scheduling Software
  • Payroll Processing

Certification

  • Home Health Aide (HHA)
  • CPR
  • AED
  • NCHM

Timeline

Human Resources Administrator

The Arora Group
08.2023 - Current

HR Administrator

QUART Consulting
10.2021 - Current

Executive Administrative Assistant

Quart Consulting
09.2018 - 10.2021

Intake Specialist

Home Care Partners
03.2016 - 10.2021

Home Health Care Certification & License - Home Health Care

Diploma -

Frederick Douglass High School

Associates of General Studies - Social Sciences, Administration and Health Care

Montgomery College, Partners School

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