Hi, I’m
Marlene Thompson
Houston,TX
Summary
Driven and goal-oriented professional with a proven track record at Target and the United States Navy. Excelled in enhancing customer loyalty through exceptional service and conflict resolution. Demonstrated leadership by cross-training staff and improving operational efficiency. Skilled in time management and creative thinking, adept at multitasking and fostering team collaboration. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
years of professional experience
1
Certification
Work History
United States Navy, USN
Culinary Specialist
10.2013 - 10.2018
Job overview
- Increased overall efficiency by cross-training staff in various cooking techniques and station responsibilities.
- Mentored junior culinary staff, fostering professional growth and supporting skill development.
- Conducted regular safety checks on kitchen equipment to ensure proper functionality and minimize downtime due to repairs or replacements.
- Established food preparation procedures and guidelines to promote meal consistency and quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Accomplished multiple tasks within established timeframes.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Target
SALES ASSOCIATE/Cashier Team Lead
11.2019 - 03.2020
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Southwestern CollegeChula Vista, CA
No Degree from Associates in Communication
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Outgoing Personality
- Relationship Building
- Verbal/written communication
- Conflict Resolution
- Honest and Dependable
- Strong Communication and Interpersonal Skills
- Attention to Detail
- Reliable and Responsible
- Creative Thinking
Languages
Spanish
Professional Working
Certification
- Navy Marine Achievement Award, USS Essex (LHD-2) 2015,2016,2017
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteImportant To Me
Work from home optionPaid time offFlexible work hoursWork-life balanceCareer advancementTimeline
SALES ASSOCIATE/Cashier Team Lead
Target
11.2019 - 03.2020
Culinary Specialist
United States Navy, USN
10.2013 - 10.2018
Southwestern College
No Degree from Associates in Communication
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